Club Receptionist

Aquaclub; Newquay; On-site; GBP 20,000 - 26,000; Full time

Job summary

A premier leisure facility in Newquay is seeking a Club Receptionist to provide a welcoming experience for guests. The role involves managing reception duties in a busy environment, greeting clients, and ensuring high standards of care. Ideal candidates should have experience in leisure/spa settings and be familiar with hotel management software like Maestro. This permanent position requires flexibility with a 32-hour work week across evenings, weekends, and holidays, offering various benefits and recognition rewards.

Benefits

Complimentary stay after 1 year's service

50% off hotel stays

40% off spa products

25% off spa treatments

Complimentary meals once per year

Gym access

Discounted surf lessons

On site parking

Qualifications

• Previous experience in a leisure/spa environment is desirable.
• Comfortable working in a busy atmosphere.
• Ability to engage warmly with guests.

Responsibilities

• Greet guests at reception with a warm welcome.
• Ensure excellent service at the Aqua Club and Headland Spa.
• Maintain a proactive approach to guest inquiries.

Skills

Multitasking

Guest care

Teamwork

Hospitality

Tools

Microsoft packages

Maestro software

Job description

The Role...

We have an exciting role available for a Club Receptionist to be the first point of contact for guests and members at all times and ensure a warm, memorable and personalised welcome to the Aqua Club & Headland Spa. The Aqua Club is our multi-million-pound leisure complex. Containing six pools, a sun terrace with impressive ocean views, and a stunning restaurant named The Deck.

As our Club Receptionist will work across both Reception desks in the Aqua Club and Headland Spa, greeting every guest with a smile and using your natural warmth to make every interaction memorable. You will know and understand what it means to deliver genuine hospitality and will thrive on the challenge of always exceeding our guests and members expectations.

Organised and confident, you will demonstrate an ability to multitask in a busy but relaxed environment by the coast, whilst maintaining a proactive and passionate approach to guest care. At the Headland, we pride ourselves on our ‘one-team’ approach, therefore a team-work mindset will benefit you greatly in forming excellent relationships with both the Aqua Club, Spa and wider hotel team.

Our ideal Club Receptionist will be able to demonstrate previous experience working within a leisure/spa environment. Previous experience using Microsoft packages and spa/hotel management/booking software such as Maestro would be preferable, although full training will be given by our experienced team for those whose knowledge requires a little refresh. Previous Spa/Beauty Therapist experience would be a distinct advantage, as would good product knowledge of Elemis and Seabody but this is not essential.

Salary and Contract...

This is a permanent position based on a 32-hour working week, working 4 days out of 7 including evenings, weekends and bank holidays.

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.

Perks...

As a member of our team you can enjoy the following benefits:

• Complimentary stay after 1 year's service
• 50% off hotel stays
• 40% off spa products
• 25% off spa treatments
• Complimentary meals in each of our restaurants, once per year
• Gym access & weekly swim session
• Special rate for Pride of Britain Hotels
• Discounted surf lessons
• On site parking

As well as regular awards and recognition:

• Bi - Monthly recognition awards
• Annual festive awards event
• Long service awards dinner