Cloud Engineer

Fastly, Inc.; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A cloud computing company in the United Kingdom seeks a Fastly Cloud Engineer to optimize customer product delivery using their platform. You will drive customer relationships, implement Fastly products, and recommend improvements while demonstrating technical ownership. Applicants should have over 5 years in related technical roles and strong communication skills. This position offers the opportunity to work with major technologies and a diverse team, along with great benefits.

Benefits

Comprehensive benefits package

Diversity and inclusion initiatives

Supportive work environment

Qualifications

• 5+ years experience in a related technical role.
• Hands-on role for addressing customer issues.
• Understanding of networking principles.
• Understanding of HTTP/s, TCP, and DNS.
• Experience with cloud-based architecture.

Responsibilities

• Act as the technical architect for customers.
• Develop relationships to understand customer needs.
• Post-sales implementation of Fastly products.
• Recommend improvements to customer implementations.
• Participate in scheduled customer meetings.

Skills

Sales Engineering

Customer‑facing DevOps Engineering

Technical Account Management

Solutions Architecture

Interpersonal Skills

Communication Skills

Networking Knowledge

Scripting Languages

Cloud Services (AWS, Azure, GCP)

Tools

Linux

Python

Sed

Awk

Perl

JSON

Ruby

Go

Node.js

Varnish

Job description

Our customers are interested in optimising their product delivery, global footprint, and user experience using the Fastly platform. You will be on the front lines of this adoption. Internally we title this role as a Fastly Cloud Engineer (CE) within the Fastly Revenue Organisation. As a trusted customer advocate, the CE will help organisations understand various technologies such as Edge Computing and CDN architectures, as well as assisting them on efficiently migrating existing workloads to Fastly, all while linking technology with measurable business value. You should be able to demonstrate technical ownership across assigned strategic customer accounts, bringing emotional intelligence and clear communication to all interactions and audiences (both technical and non-technical).

What You'll Do

• Act as the resident Fastly architect for your customer, extending the customer's technical team and championing their needs within Fastly.
• Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering.
• Post‑sales implementation of Fastly products, such as logging endpoints, image optimisation and VCL coding, while documenting key aspects of the customer's configuration for troubleshooting and engagement.
• Investigate and recommend improvements to customers' implementation and utilisation of Fastly's technology stack.
• Look for opportunities to introduce new Fastly products that complement the customer's needs.
• Partner internally to create customer strategies and assist in support requests or problems for assigned customers.
• Participate in regularly scheduled customer meetings on‑site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings.
• Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership.

Qualifications

• 5+ years Pre‑Sales or Post‑Sales experience in Sales Engineering, Web Development, Customer‑facing DevOps Engineering, Technical Account Management, or Solutions Architecture.
• Hands‑on role, willing to roll your sleeves, hop on the keyboard, and tackle customer issues and requests.
• Understanding of networking, including BGP, Internet routing, and the difference between transit and peering.
• Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX.
• Hands‑on experience with Linux and scripting languages/tools such as Python, Sed, Awk, Perl, JSON, Ruby, Go, Node.js.
• Experience with internet and cloud‑based architecture as well as an understanding of bare‑metal deployments and cloud environments such as AWS, Azure, and GCP.
• Empathy and understanding of the customer.
• Comfortable with presenting and leading customer presentations and training.
• Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills.
• Capable and willing to present technical concepts to various business stakeholders (technical and non‑technical), outlining deliverables and business impact.
• Capable and willing to travel for customer meetings as necessary.
• Occasional requirement for a flexible schedule based on customer needs.

Preferred Experience

• Experience with Varnish, Varnish Configuration Language.
• Streaming video/audio technologies or experience in e‑commerce technologies/solutions.
• Experience in the CDN or cloud computing industries.
• Speaking German or French at a business level (not an essential requirement).

About Fastly

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end‑users as possible—at the edge of the Internet. The platform is designed to take advantage of the modern Internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We value diversity and are committed to being a company where employees feel comfortable bringing their authentic selves to work and have the ability to succeed every day.

We love distributed teams. Fastly's home‑base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend an in‑person new hire orientation in our San Francisco office! It is an exciting week‑long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands‑on learning opportunities, and immerse yourself in our culture firsthand.

We are passionate. Fastly is full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly.

Benefits

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.