Cloud Engineer

Telent Technology Services; Camberley; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology services provider in Camberley seeks a Cloud Engineer to manage cloud-related initiatives and serve as the primary representative on Government Agency contracts. This hybrid role requires presence in the office 2-3 times a week. The ideal candidate will exhibit solid expertise in cloud infrastructure and incident management, ensuring customer environments remain operational and secure. You will contribute to critical national infrastructure, making a significant impact in a high-performing team.

Qualifications

• Experience with cloud and on-premises infrastructure is crucial.
• Proven ability to analyze cloud performance trends.
• Experience managing incidents within cloud environments.

Responsibilities

• Act as the cloud representative for assigned customer accounts.
• Serve as the escalation point for support issues.
• Maintain visibility of cloud service incidents and provide updates.

Skills

Cloud infrastructure expertise

On-premises support

Incident management

Data analysis

Job description

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24 / 7.

Reporting to the Head of Cloud Engineering, the Cloud Engineer will work on an exciting Government Agency Managed Service contract and act as the primary engineering representative for Telent, for on-premises or cloud-related technical initiatives.

This is a hybrid working role, with a requirement to be in our client's office in the Southampton region 2-3 times per week.

What you'll do :

• Act as the cloud representative for assigned customer accounts, providing expertise on cloud and on-premises infrastructure
• Serve as the internal on-site escalation point for support issues and programmes
• Maintain proactive visibility of cloud service incidents across nominated customer environments, ensuring timely updates, escalation, and resolution aligned with SLAs.
• Add value through insight-driven analysis, identifying cloud performance trends, emerging security threats, or vendor bulletins that may impact customer cloud environments.

Assist or lead in the cloud pre-staging of infrastructure, including virtual appliances...