Cloud BI Technical Support Engineer

Sigma Computing; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading cloud analytics firm in London is looking for a Technical Support Engineer to provide top-notch support to its customers. The role involves diagnosing complex technical issues and collaborating with cross-functional teams to enhance the Sigma product. Ideal candidates will have strong SQL skills and experience in enterprise data products. Enjoy benefits like flexible time off, equity, and a dog-friendly office environment.

Benefits

Equity

Flexible time off policy

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Qualifications

• At least 2 years of experience in technical support for data analytics products.
• Strong understanding of SQL and ability to troubleshoot performance issues.
• Excellent communication and collaboration skills.

Responsibilities

• Diagnose and resolve complex technical issues for customers.
• Develop best practices and tools for performance optimization.
• Collaborate with multiple departments to improve customer experience.

Skills

Industry experience supporting enterprise products for data analytics

Strong domain expertise in databases and business intelligence

SQL proficiency

SQL query performance troubleshooting

Ability to chart data into logical visualizations

Excellent verbal and written communication skills

Strong collaboration skills

Desire to build scalable processes for issue resolution

Tools

Snowflake

Redshift

BigQuery

GCP

AWS

Job description

A leading cloud analytics firm in London is looking for a Technical Support Engineer to provide top-notch support to its customers. The role involves diagnosing complex technical issues and collaborating with cross-functional teams to enhance the Sigma product. Ideal candidates will have strong SQL skills and experience in enterprise data products. Enjoy benefits like flexible time off, equity, and a dog-friendly office environment.