Clinical Specialist

Sonova; Hartford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global medical technology firm is seeking a candidate for a clinical and technical support role for Advanced Bionics products in the UK. This position involves on-site and remote services, managing complex cases, and providing training to Audiology and ENT professionals. Applicants should possess a qualification in Audiology and excellent communication skills. Full-time, field-based role with competitive salary, benefits, and opportunities for professional development.

Benefits

Competitive salary and bonus

Five weeks' holiday plus bank holidays

Fully maintained company car

Health cash plan

Employee Assistance Program

Matched pension starting at 5%

Death-in-service cover

Qualifications

• A qualification or equivalent experience in Audiology is essential.
• Commercial experience and/or experience in a Cochlear Implant department is highly desirable.

Responsibilities

• Provide clinical and technical support for Advanced Bionics products.
• Conduct training for Audiology and ENT professionals.
• Track performance and refine strategies.

Skills

Communication skills

Attention to detail

Results-oriented

Understanding of local markets

Education

Qualification in Audiology or equivalent experience

Job description

Overview

The successful applicant will be responsible for providing clinical and technical support for all Advanced Bionics hardware and software products to Cochlear Implant clinics, as well as AB partners within their designated territory in the UK. This includes delivering on-site and remote clinical / technical services including switch-ons and fittings, upgrade support, managing complex cases, resolving technical issues, and providing surgical support, in addition to offering support via email and phone. The role also involves training Audiology and ENT professionals on existing and new Advanced Bionics products and services, in collaboration with the Education and Training Manager. The successful candidate will be required to build and maintain strong working relationships with our customers to ensure the continued growth of the business. Additionally, tracking and reporting tools will be utilised to monitor performance and refine local strategies, thereby contributing to the overall growth and success of Advanced Bionics in the UK. This role offers the successful applicant the opportunity to develop their experience in technical knowledge and support, customer service and sales / business acumen whilst working within a highly supportive and dynamic team culture that strives to provide world‑class service and technology that benefits our customers daily.

A qualification or equivalent experience in Audiology is essential; commercial experience and / or experience in a Cochlear Implant department is highly desirable., As a strong communicator, you will be driven to build lasting and credible relationships with both internal teams and our consumers.

Key Responsibilities

• You'll communicate effectively at all levels and have excellent written and oral communication skills, coupled with a confident and engaging presentation style.
• Strong attention to detail, maintaining data and keeping records up to date.
• You will have a good understanding of local markets and business trends.
• You will have the drive to continuously improve and excel, be naturally results-orientated with the willingness to perform against agreed targets.
• You will demonstrate adeptness in working independently, all the while maintaining a steadfast commitment to fostering team collaboration and facilitating the dissemination of best practices.
• With a willingness to travel nationally, you'll be happy with overnight stays and weekend working. Occasional overseas travel will be required.

Company Overview

Advanced Bionics is a global leader in developing the most advanced cochlear implant systems in the world. Founded in 1993 and in partnership with Phonak as a subsidiary of the Sonova Group since 2009, AB develops cutting‑edge cochlear implant technology that allows recipients to hear their best. As one of the world's leading hearing care providers headquartered in Switzerland, Sonova is committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Benefits

This is a full‑time, field‑based position with salary depending on experience and additional company benefits. Regular travel within the designated territory, with some overseas travel also required on occasions is to be expected. We offer a competitive salary and bonus, five weeks' holiday plus bank holidays, and a fully maintained company car for business and personal use. You'll also benefit from a health cash plan, Employee Assistance Program, matched pension starting at 5%, and death‑in‑service cover. We provide growth opportunities, an employee referral scheme, and a hearing benefit program for you and your family.