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Key Responsibilities
- Lead and engage others in clinical Quality Improvement initiatives.
- Identify and achieve performance indicators relating to the post.
- Work alongside stakeholders to deliver on a range of projects.
- Retain oversight and responsibility for using the QICA methodology in service development, audit and evaluation.
- Ensure a coherent, shared and integrated approach between different disciplines and work collaboratively with other services.
- Be accountable for quality service delivery and the improvement of patient care.
Communication and Relationship Skills
- Provide and interpret complex information and report on performance management relating to targets and operational activities.
- Deliver training on complex processes and technologies relating to service development initiatives.
- Use highly developed negotiation and communication skills to navigate difficult conversations, meetings and operational challenges.
- Co‑ordinate and communicate across multiple disciplines, services and agencies.
Planning and Organisational
- Develop, lead and organise the management and meetings associated with quality improvement.
- Disseminate outcomes of projects locally and within the wider professional communities.
- Support and engage staff in the undertaking of service development projects and provide professional advice and guidance at a senior level.
- Manage own workload under the supervision of the Centre Manager and delegate responsibilities for specific tasks to administrators, practitioners and other professionals.
- Provide visible support to staff, patients and carers for project support requests.
Analytical and Judgemental Skills
- Establish appropriate methodologies to produce complex data that can be used to affect change and development.
- Identify relevant information, metrics and performance indicators relating to local and trust quality targets.
- Develop complex strategies and evaluation processes that facilitate comparisons of a range of options relating to service delivery.
- Use incidents and root cause analysis to identify trends and translate this into corrective and preventative actions.
- Identify opportunities for development.
Patient and Client Care
- Ensure the radiotherapy and SACT services deliver high quality evidence-based care to all patients.
- Keep up to date with contemporary trends in treatment delivery and patient care.
- Demonstrate personal and professional skills, including emotional intelligence, adapted to the needs of a diverse range of adult cancer patients.
Policy and Service Development
- Conform with trust governance in relation to service development and policy writing.
- Lead and participate in project management and service development and implement outcomes in line with trust policies.
- Work alongside governance teams to monitor and co‑ordinate the implementation of policies and systems.
- Advance knowledge and skills in the use of digital systems to create methods of collecting evidence and presenting.
- Support radiotherapy and SACT leads in the implementation of clinical improvement work and author and contribute protocols, standard operating procedures and clinical guidelines.
Financial and Physical Resources
- Work with the Centre Manager to identify financial implications of any project during the planning phase and monitor associated budgets.
- Ensure trust policy is complied with in regard to procurement of resources relating to projects and that costs are justified.
- Contribute to the development of business cases where required.
Human Resources
- Support and train radiographers, nurses and clinical support workers in the context of service development projects.
- Coordinate with the centre manager and service leads regarding availability of staff to support with projects.
Information Resources and Administrative Duties
- Record personally generated information and ensure a system compliant with best practice in data management and Trust policies.
- Maintain departmental databases according to radiotherapy and SACT processes and assist in the proposal, development, implementation and training of these processes.
- Collate, interpret and present data and information from clinical and administrative processes, ensuring this is adapted to the target audience.
- Generate reports, project write‑ups and presentations and facilitate the sharing of project outcomes with the wider scientific community, nationally and internationally.
Person Specification
Qualifications
- Essential – Degree level qualification associated with an allied health professional role.
- Hold an MSc or postgraduate level qualification with specialist knowledge of radiotherapy, SACT or project management (or equivalent experience).
- Desirable – CPD with a focus on service development in a clinical setting.
- Additional relevant qualifications e.g. ECDL, ICH‑GCP.
- Formal project management qualification.
- Leadership and management qualification.
Experience
- Essential – Clinical experience in an oncology service.
- Demonstrates involvement in successful delivery of change, development and performance in a clinical setting.
- Mentorship training or experience.
- Demonstrates experience in developing methodology for audit, service evaluation or research in a clinical setting.
- Desirable – Experience of working in radiotherapy and/or SACT services.
- Experience of leading clinical projects and/or service development.
Skills
- Essential – Able to lead and delegate a range of disciplines.
- Effectively communicate information to senior managers, staff, patients, carers and external agencies.
- Possesses negotiating, persuasive, motivational and reassurance skills.
- Emotional intelligence.
- Strong oratory and presenting skills.
- Can perform complex problem solving.
- Ability to utilise QICA methodology in service development and change management.
- Desirable – Translate trust/service level strategic objectives into local departmental projects.
- Translate outcomes of projects into abstract/scientific paper and facilitate national/international sharing within professional communities.
Knowledge
- Essential – Knowledge of relevant legislation, theory and policies relating to oncology services.
- Demonstrates awareness of appropriate methodologies.
- Clear knowledge of risk management.
- Clear knowledge of change management and leadership.
- Expert knowledge of the principles of radiotherapy and/or SACT, applied to all aspects of the pathway.
- Understands how to motivate and lead a team toward objectives.
- Good knowledge of other relevant legislation, guidance, and national working parties in radiotherapy/SACT.
- Desirable – Knowledge of SACT and/or radiotherapy workflows and organisational structure.
- Knowledge of how to disseminate findings of projects nationally and internationally.
- Awareness of current trends in radiotherapy and/or SACT.
Values
- Ability to demonstrate the organisational values and behaviours.
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero-tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.