Clinical Governance Administration Support

Betsi Cadwaladr University Health Board; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent healthcare organization in the UK is seeking a dedicated individual for a role in their Clinical Governance Team, focusing on administrative support. This position requires proficiency in clerical procedures, excellent communication skills, and the ability to handle sensitive information with discretion. Candidates who speak Welsh are preferred, but all qualified individuals are encouraged to apply. Join a proactive team committed to maintaining high standards of patient safety and care.

Qualifications

• Proficiency in clerical and administrative procedures.
• Experience of handling confidential information.
• Ability to communicate effectively, both verbally and in writing.

Responsibilities

• Provide secretarial and administrative support to the Clinical Governance Team.
• Screen and respond to incoming calls from staff and the public.
• Coordinate day-to-day secretarial arrangements for the Clinical Governance Lead Nurse.

Skills

Excellent communication skills

Excellent organisation skills

Proficiency in clerical procedures

Education

GCSE English and Maths

NVQ Level 3

Typing qualification RSA 3 or equivalent

Job description

Job Summary

Are you passionate about improving patient safety and driving best clinical practice? A fantastic opportunity has arisen for a dedicated and detail-oriented individual to join our Quality Governance Team, providing essential support to clinical teams across the organisation. As a member of the Clinical Governance Administration Support team you will contribute to the delivery of high-quality care by supporting governance processes, managing sensitive correspondence, and ensuring all documentation is handled with discretion and professionalism. You’ll be part of a proactive, forward-thinking team that works collaboratively to uphold the highest standards of safety, compliance, and clinical excellence.

Main Duties of the Job

To provide secretarial and administrative support to the Clinical Governance Team ensuring discretion and confidentiality at all times.

• Operate efficiently and effectively, providing proactive administrative support and coordinating day‑to-day secretarial arrangements for the Clinical Governance Lead Nurse.
• Serve as first point of contact, screening incoming calls from Health Board staff, members of the public and external departments or agencies, responding in a tactful and courteous manner, prioritising issues, making decisions concerning appropriate information disclosure and adhering to timescales.
• Work closely with the Clinical Governance Team to ensure incoming calls are correctly triaged and directed appropriately to provide a high-quality response.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About Us

Betsi Cadwaladr University Health Board (BCUHB) North Wales, the largest health organisation in Wales, provides a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

We work with engaged leadership at all levels and are committed to promoting equality and diversity, proudly welcoming applicants under the 'Disability Confident Employer' scheme.

Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form, and applications may be submitted in Welsh without disadvantage.

Qualifications and Experience

Essential Qualifications

• GCSE English and Maths
• NVQ Level 3
• Typing qualification RSA 3 or equivalent

Essential Experience

• Proficiency in clerical and administrative procedures
• Experience of handling confidential information

Essential Aptitude and Abilities

• Excellent and effective communication skills, both verbal and written.
• Excellent administrative and clerical skills.
• Excellent organisation and time‑management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the relevant page. From 6 April 2017, skilled‑worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer Details

Employer name: Betsi Cadwaladr University Health Board

Address: Ysbyty Glan Clwyd, Bodelwyddan, LL18 5UJ

Employer's website: (link not provided)