Clinical Application Manager

Smith & Nephew; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading medical technology firm in Reading seeks a Clinical Applications Manager to lead a team of specialists in optimizing IT applications for high-quality patient care. The ideal candidate will have over 3 years of managing clinical IT applications, exceptional interpersonal skills, and an ITIL certification. Responsibilities include mentoring team members, overseeing application development, and driving efficiency in service delivery. This role emphasizes collaboration and continuous improvement in a healthcare setting.

Qualifications

• 3+ years experience in clinically facing IT applications support.
• 3+ years experience in team leadership and project delivery.
• Exceptional interpersonal skills for building relationships.
• Proven analytical and problem-solving abilities.

Responsibilities

• Lead and mentor a team of clinical application specialists.
• Oversee development and maintenance of clinical applications.
• Conduct performance evaluations and set objectives.
• Drive efficiency and quality in patient care.

Skills

Team leadership

Interpersonal skills

Analytical skills

Customer focus

Service delivery management

Education

ITIL certification

Experience in private healthcare IT environment

Tools

SQL scripting

Microsoft Office

Job description

Responsibilities

• Lead, mentor, and manage a team of clinical application specialists, providing direction, support, and ongoing professional development.
• Foster an inclusive, collaborative team environment that champions knowledge sharing, continuous improvement, and innovation.
• Conduct regular performance evaluations, set clear objectives, and provide constructive feedback to support growth.
• Oversee the development and implementation of strategies that enhance, evolve, or replace clinical applications – driving efficiency, supporting high‑quality patient care, and enabling operational innovation.
• Manage the ongoing maintenance and optimisation of clinical applications, ensuring performance, stability, security, and alignment with evolving organisational needs.
• Create, maintain, and continuously improve robust testing methodologies to ensure consistent, high‑quality testing of upgrades, new functionality, and new systems – working closely with suppliers and internal teams to identify and resolve issues.

Qualifications

• 3+ years’ experience supporting and managing clinically facing IT applications within large‑scale organisations (approx. £250 M+ revenue, 5 000+ users, 20+ sites).
• 3+ years’ team leadership experience, including managing complex workloads and delivering large‑scale projects.
• A strong background in service delivery, including managing relationships with third‑party suppliers.
• Up‑to‑date understanding of data protection, information security, and information governance.
• Exceptional interpersonal and customer‑focused skills, with the ability to build strong relationships across clinicians, operational teams, IT colleagues, and suppliers.
• Proven analytical and problem‑solving ability, including data analysis and reporting using established tools.
• The ability to translate technical information into clear, accessible language for non‑technical audiences.
• Experience in mentoring, coaching, and developing team members.
• Experience working in a private healthcare clinical or IT environment.
• ITIL certification (required).
• Experience in designing and delivering application training.
• High levels of self‑motivation, organisation, and initiative, with a proactive approach to personal development and continuous learning.
• Proficiency with Microsoft Office, service desk management systems, and analytical tools – including SQL scripting.