Clinical Application Manager

IT Works Health LTD; Leeds; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading healthcare technology provider in the UK is seeking a dynamic Clinical Application Manager to lead the team supporting clinical IT applications. You'll focus on enhancing technology for clinical excellence in a fast-paced healthcare environment. Ideal candidates will have over 3 years of experience in clinical application management, team leadership, and a strong service delivery focus. The role also involves strategy implementation for clinical applications that improve patient care and operational innovation.

Qualifications

• 3+ years’ experience supporting and managing clinically facing IT applications in large-scale organisations.
• A strong background in service delivery, managing relationships with third-party suppliers.
• Exceptional interpersonal skills, able to build strong relationships across various teams.

Responsibilities

• Lead, mentor, and manage a team of clinical application specialists.
• Oversee the development and implementation of strategies for clinical applications.
• Manage ongoing maintenance and optimization of clinical applications.

Skills

Team leadership

Service delivery

Data analysis and reporting

Interpersonal skills

Problem-solving

Mentoring and coaching

Proficiency in SQL

Education

ITIL certification

Tools

Microsoft Office

Service desk management systems

Job description

Clinical Application Manager

Full-time | 37.5 hours per week | Monday–Friday

We are seeking a dynamic and forward-thinking Clinical Application Manager to join our Group IT function. This is an exciting opportunity to play a key role in shaping the technology that underpins clinical excellence across a large, complex, and fast-moving healthcare organisation.

What You’ll Bring

• 3+ years’ experience supporting and managing clinically facing IT applications within large‑scale organisations (approx. £250M+ revenue, 5,000+ users, 20+ sites).
• 3+ years’ team leadership experience, including managing complex workloads and delivering large‑scale projects.
• A strong background in service delivery, including managing relationships with third‑party suppliers.
• Up‑to‑date understanding of data protection, information security, and information governance.
• Exceptional interpersonal and customer‑focused skills, with the ability to build strong relationships across clinicians, operational teams, IT colleagues, and suppliers.
• Proven analytical and problem‑solving ability, including data analysis and reporting using established tools.
• The ability to translate technical information into clear, accessible language for non‑technical audiences.
• Experience in mentoring, coaching, and developing team members.
• Experience working in a private healthcare clinical or IT environment.
• ITIL certification (required).
• Experience in designing and delivering application training.
• High levels of self‑motivation, organisation, and initiative, with a proactive approach to personal development and continuous learning.
• Proficiency with Microsoft Office, service desk management systems, and analytical tools — including SQL scripting.

What You’ll Do

• Lead, mentor, and manage a team of clinical application specialists, providing direction, support, and ongoing professional development.
• Foster an inclusive, collaborative team environment that champions knowledge sharing, continuous improvement, and innovation.
• Conduct regular performance evaluations, set clear objectives, and provide constructive feedback to support growth.
• Oversee the development and implementation of strategies that enhance, evolve, or replace clinical applications – driving efficiency, supporting high‑quality patient care, and enabling operational innovation.
• Manage the ongoing maintenance and optimisation of clinical applications, ensuring performance, stability, security, and alignment with evolving organisational needs.
• Create, maintain, and continuously improve robust testing methodologies to ensure consistent, high‑quality testing of upgrades, new functionality, and new systems – working closely with suppliers and internal teams to identify and resolve issues.