Clinical Account Manager Pharmacist Health IT

First Databank; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A health IT solutions provider is seeking a Clinical Account Manager in Greater London. This role involves managing customer relationships, implementing account plans, and ensuring successful adoption of health IT solutions. To qualify, applicants should be registered pharmacists with NHS-facing experience and strong project management skills. The position offers a competitive salary, flexible holiday options, and a variety of health benefits. It combines home working with visits to customer sites across the region.

Benefits

Competitive salary plus incentive scheme

25 working days holiday per annum plus statutory holidays

Flexible option to purchase additional holiday days

Annual company bonus scheme

Health and Wellbeing Benefits

Electric Vehicle Scheme

HealthShields cash-back scheme

Enhanced Pension scheme

Permanent health insurance

Qualifications

• Qualified Pharmacist with current GPhC registration.
• Significant experience in NHS-facing and health IT environments.
• Experience managing commercial customer relationships.

Responsibilities

• Manage ongoing customer relationships with healthcare clients.
• Create and implement account plans for customer success.
• Communicate value propositions of FDB solutions.

Skills

Commercial mindset

Customer relationship management

Project management

NHS-facing experience

Education

Qualified Pharmacist with GPhC registration

Job description

Clinical Account Manager

Pharmacist

Health IT

Field / home-based

About Us

At FDB (First Databank), we create and deliver the worlds most trusted drug knowledge, enabling healthcare professionals to make critical decisions that improve patient safety, efficiency, and outcomes. Our solutions are embedded across hospitals, GP practices, pharmacies, and wider healthcare systems, supporting millions of patients every day.

Our values guide everything we do : Better Together, Clear Expectations, Constantly Curious, and Health at the Heart. If these resonate with you, youll feel right at home with us.

We are now looking for a Clinical Account Manager to join our Primary Care team on a permanent, full-time basis. Applicants from all locations across the UK are invited to apply.

The Opportunity

This is a fantastic opportunity for a qualified pharmacist with experience delivering into / or working in NHS-facing environments or commercial health IT to apply their clinical and commercial expertise in a specialist, customer-focused role within an expert organisation.

You will work at the intersection of clinical practice, digital decision support and commercial partnership, supporting NHS customers to maximise the value, adoption and impact of FDBs solutions.

Building on your existing knowledge and experience, you will take ownership of customer relationships while contributing directly to retention, growth and long-term partnership success.

To support you in this role, we offer a structured onboarding plan and ongoing development, enabling you to succeed in a role that combines strategic thinking, customer engagement and meaningful impact.

The Role

As a Clinical Account Manager, you will be responsible for the ongoing success of customers using our OptimiseRx, AnalyseRx and CoordinateRx (formerly MedOptimise) solutions.

You will create and implement account plans, analysing each account for usage, satisfaction and ROI, focusing on value realisation, retention, and growth. You will also support the pre-sales process and lead the onboarding of new customers to ensure they are set up for success.

You will clearly communicate both the value proposition of our solutions and the benefits associated with maximising ongoing usage, overseeing a seamless transition from the sales team into deployment and then live running.

Additionally, you will :

• Develop and nurture broad and deep relationships with key stakeholders
• Create and manage account plans which measure customers experience
• Become a key voice of the customer, helping to shape new FDB solutions and services
• Support customers in achieving timely contract renewals
• Effectively recognise and realise upsell and cross-sell opportunities

About You

To be considered for the Clinical Account Manager role, you will need :

• To be a qualified Pharmacist, with current GPhC registration
• Significant relevant experience in NHS-facing, health IT, medtech or commercial healthcare environments
• Demonstrable project and / or deployment management experience
• Experience in managing commercial customer relationships
• Experience selling and / or delivering services into the NHS

You will also be confident managing customer relationships with a commercial mindset.

The Benefits

• Competitive salary plus incentive scheme
• 25 working days holiday per annum plus statutory holidays
• Flexible option for employees to purchase up to five additional days holiday
• Annual company bonus scheme
• Health and Wellbeing Benefits
• Electric Vehicle Scheme
• HealthShields flexible health cash-back scheme
• Enhanced Pension scheme
• Permanent health insurance
• And many more!

This is a home and field-based role, combining home working with work on customer sites within your region. You may be required to work outside of normal office hours with occasional overnight stays.

Other organisations may call this role a Clinical Services Account Manager, Regional Account Manager, Registered Pharmacist, Clinical Pharmacist, Lead Pharmacist, Pharmacist, Customer Account Manager, Client Account Manager, Sales Account Manager, Customer Success Manager, or Healthcare Account Manager.