Client Success Manager - Insights & Growth (Remote UK)

Love Recruitment; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Client Success Manager to lead the onboarding and success journey of clients in the fitness and leisure industry. This role requires passion for customer experience, strong communication skills, and the ability to turn insights into meaningful recommendations. Join a collaborative team that values your ideas and supports your growth. The position is remote, with a salary of around £32,000 plus bonuses.

Qualifications

• Natural passion for customer success and creating great experiences.
• Experience in a SaaS or subscription-based environment is a bonus.

Responsibilities

• Lead the client onboarding and success journey.
• Build strong relationships with clients.
• Provide meaningful recommendations based on insights.
• Anticipate client needs and identify opportunities.
• Collaborate with product, sales, and support teams.
• Measure success using key performance metrics.
• Celebrate client wins.

Skills

Customer success passion

Strong communication skills

Project management skills

CRM/CSM tool proficiency (e.g. Salesforce, Asana)

Data storytelling

Curiosity and empathy

Attention to detail

Experience in SaaS or subscription-based environments

Tools

Salesforce

Asana

Job description

A leading recruitment agency is seeking a Client Success Manager to lead the onboarding and success journey of clients in the fitness and leisure industry. This role requires passion for customer experience, strong communication skills, and the ability to turn insights into meaningful recommendations. Join a collaborative team that values your ideas and supports your growth. The position is remote, with a salary of around £32,000 plus bonuses.