Client Solutions Account Manager (MSP & IT Services) – Remote

Tribe Recruitment; Ringway; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Account Manager to enhance client satisfaction and retention in the IT sector. This role entails managing existing accounts while identifying upsell opportunities for IT Managed Services and Digital Transformation. Candidates should have a minimum of 2 years of account management experience in a Managed Service Provider environment, along with excellent communication and negotiation skills. The position offers opportunities for significant professional development and competitive compensation.

Benefits

23-day holiday allowance plus bank holidays

Company pension scheme

Health cash plan

Cycle-to-work scheme

On-site gym access

Qualifications

• Minimum 2 years of experience in account management, preferably in a Managed Service Provider environment.
• Experience managing SMB account portfolios is required.
• Proficiency in Microsoft Office and CRM software is mandatory.

Responsibilities

• Develop and maintain strong relationships with key stakeholders.
• Identify strategies to retain and grow client accounts.
• Understand client needs and provide optimal solutions to meet those needs.
• Track and report on account renewal metrics, performance, and outcomes.
• Respond to emails and phone calls, resolving client queries efficiently.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Organisational skills

Detail-oriented

Self-starter

Problem-solving

Tools

Microsoft Office

CRM software

Job description

A leading recruitment agency is seeking an experienced Account Manager to enhance client satisfaction and retention in the IT sector. This role entails managing existing accounts while identifying upsell opportunities for IT Managed Services and Digital Transformation. Candidates should have a minimum of 2 years of account management experience in a Managed Service Provider environment, along with excellent communication and negotiation skills. The position offers opportunities for significant professional development and competitive compensation.