Client Services Manager

Harrison Scott Associates; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking a Client Services Manager to lead and develop a multi-disciplinary client services team in Scotland. The role requires outstanding people management skills, a focus on customer service excellence, and strong commercial acumen to set and monitor KPIs. Candidates should have knowledge of Transactional and/or Direct Mail. This position offers a highly competitive salary package.

Qualifications

• Knowledge of Transactional and/or Direct Mail is preferred.
• Proven ability to manage teams and communicate effectively.
• Experience in KPI setting and performance monitoring.

Responsibilities

• Lead and develop a multi-disciplinary client services team.
• Ensure excellence in customer service and quality outcomes.
• Communicate effectively with internal and external personnel.
• Set KPIs and monitor performance.

Skills

People management skills

Customer service excellence

Strong presentation skills

Commercial acumen

Job description

Overview

Job Title: Client Services Manager. Salary: Highly Competitive Package. Location: Scotland. Reference: J3559. Contact: Telephone: [phone].

Responsibilities

• Lead and develop a multi-disciplinary client services team with outstanding people management skills; motivate the team and set high staff expectations.
• Ensure excellence in customer service with a consistent dedication to quality outcomes.
• Communicate effectively with internal and external personnel at all levels; strong presentation skills.
• Set KPIs and monitor performance with a strong commercial acumen.

Qualifications

• Knowledge of Transactional and/or Direct Mail is preferred.
• Proven ability to manage teams and to communicate at all levels.
• Strong commercial acumen and KPI setting experience.