Client Services Development Program (CSDP), Graduate Rotational Program

Visa; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading payments technology company in the UK seeks enthusiastic graduates for its two-year rotational Client Services Development Program. The program offers diverse rotations in client-facing, technical, operational, and strategic roles. Ideal candidates have strong analytical and communication skills and are passionate about delivering client success. Join the inaugural cohort in London and develop a robust career in client services with comprehensive training and networking opportunities.

Benefits

Comprehensive training and development

Mentorship and networking opportunities

Community service opportunities

Qualifications

• Less than 6 months of relevant work experience with either Bachelor's or Master's degree graduating May 2025 – August 2026.
• Must be available to start working September 2026.
• Permanent authorization to work in the U.K. is required.
• Proficiency in data analysis tools and software.
• Global mindset and ability to work in a diverse workplace.

Responsibilities

• Support client success through a rotational program.
• Participate in various functions including technical and strategic roles.
• Engage in community service opportunities.

Skills

Analytical abilities

Communication skills

Client-facing orientation

Problem-solving

Education

Bachelor’s or Master’s degree

Tools

Excel

Tableau

SQL

Job description

Overview

One of the key competencies for many Client Services functions is Technical Aptitude. These potential rotations allow the Associate to gain understanding of the technical aspects of the products/services developed and how to adapt technical concepts to drive business outcomes. This also includes knowledge of supporting technology, competitive technology, in‑house alternative technology, and the ability to translate technical concepts to non‑technical users.

Rotations

• Technical – CS Data & AI, Global Client Testing, Technical Solutions, Client Configuration Management, Client Readiness.
• Client Centricity – CS Onboarding & Implementations, Client Success, Client Care.
• Operational Excellence – Business Operations, Client Care Operations, Program Management, GTMS Digital Enablement.
• Strategic Thinking – Strategic Initiatives & Transformation, Visa Rules Management, Global Business Optimization, Client Licensing.

Strategic Thinking – further details

Strategic Thinking is a critical competency to be successful at Visa. In these rotations, Associates will learn to generate and apply unique insights and opportunities intended to create competitive advantages for Visa Client Services, find solutions to difficult or complex issues, manage ambiguity, and apply methods such as analytical ability, lateral thinking, and logical reasoning to create structure and a forward path from ambiguity. Potential rotations may include listed items above.

Qualifications & Eligibility

• Less than 6 months of relevant work experience with either Bachelor’s or Master’s degree graduating May 2025 – August 2026.
• Must be available to start working September 2026 – no early or late start dates to ensure a common onboarding experience and development opportunities.
• Work Authorization: Permanent Authorization to work in the U.K. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered.
• Excellent analytical abilities and proficiency in data analysis tools and software (e.g., Excel, Tableau, SQL).
• Common majors: Business Administration, Management Information Systems, International Business, Management, Finance.
• Passionate about a client‑facing career in service; familiarity with GenAI; outstanding communication and presentation skills (verbal and written).
• Strong sense of personal responsibility and accountability for delivering high‑quality work; proclivity to provide support, mentorship, and motivation to peers.
• Demonstrated leadership capabilities in professional, academic, or volunteer environments; global mindset and ability to work in a diverse workplace.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

The Client Services Development Program (CSDP) is a dynamic two‑year rotational program designed to immerse you in the world of Client Services. The CSDP is a unique opportunity to gain experience in client‑facing, technical, operational, and strategy roles through four six‑month rotations. As a CSDP Associate, you will play a crucial role in supporting Visa\'s mission to build a robust pipeline of talented Associates equipped with cross‑functional knowledge and experience. You will receive comprehensive training and development opportunities, mentorship, networking platforms, community service opportunities, exposure to other Visa offices, and engagement with leadership throughout the program.

We are looking for candidates who are passionate about a career in service and driven to work hard to support client success. Our clients range from Big Tech, FinTech, large financial institutions, merchants, government, to small businesses. Whether you work in a client‑facing role, operations, strategy, or technical role, your end goal remains the same – to deliver an exceptional client experience. You\'ll be part of the CSDP class of 2028 on a cohort‑based journey where collective learning and growth are at the heart of the experience. This is the inaugural CSDP EU cohort at our European headquarters, London—be part of our very first intake for this exciting program! This dynamic environment promises not just professional development and career growth, but also a fun and engaging experience.

Rotational Design: CSDP Associates are encouraged to diversify their rotations and professional development by pursuing a variety of positions during the two‑year program across the four rotation types: Technical, Client‑Facing, Operational, and Strategic. Prior to each rotation, Associates review and rank their preferred rotations before being matched. Rotational opportunities are updated every six months and reflect pressing business needs, allowing Associates to directly impact important initiatives early in their tenure. After graduating, CSDPs are promoted to Analyst positions across CS. Top performers may finish early after three rotations (18 months). The first three rotations are mandatory.