Client Services Coordinator

Royal Veterinary College; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading veterinary institution in the UK is seeking a Client Services Co‑ordinator for their Veterinary Hospital. In this front-facing role, you will be the first point of contact for clients, providing exceptional service through effective communication and organisational skills. The ideal candidate will have experience in a client-facing role, preferably in a healthcare or veterinary environment, and be proficient in administrative tasks. Benefits include a competitive pension package and access to on-site fitness facilities.

Benefits

Competitive and attractive pension package

Family friendly policies

On site café and restaurant

Free membership to the Fitness and Wellbeing Centre

Cycle to work scheme

Free mini-bus service

Qualifications

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting.
• Exceptional attention to detail and accuracy.
• Experience handling insurance claims is highly desirable.

Responsibilities

• Greeting clients and providing a warm, welcoming experience.
• Handling and accurately processing client and patient information.
• Dealing with incoming calls and emails.

Skills

Client-facing experience

Proficiency with Microsoft Office

Attention to detail

Communication skills

Organisational skills

Tools

CRM/database systems

Job description

Client Services Co‑ordinator – Veterinary Hospital

This is a vital front‑facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Responsibilities

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails
• Processing card and cash payments
• Processing and sending invoices in a timely and accurate manner
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non‑clinical, and other internal departments

Qualifications

• Proven experience in a client‑facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Exceptional attention to detail and accuracy
• Experience in basic accounts processes
• Experience handling insurance claims is highly desirable
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work

Benefits

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini‑bus service to and from Potters Bar station and Hawkshead Campus

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.