Client Service Advocate

Gallagher Re; Ipswich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading reinsurance firm in Ipswich is seeking a Client Service Advocate to manage client accounts and ensure exceptional service. This role involves building strong relationships with clients and internal teams, addressing client needs, and supporting claims processing. Ideal candidates will have a thorough understanding of the reinsurance business and possess excellent customer service skills. This position offers competitive compensation and a range of benefits.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Qualifications

• Strong understanding of reinsurance business and servicing functions.
• Exceptional client service and relationship management skills.
• Detail-oriented and able to manage multiple priorities.

Responsibilities

• Manage client accounts and coordinate post-placement services.
• Build and maintain strong relationships with clients and internal stakeholders.
• Deliver exceptional customer service and ensure client expectations are met.

Skills

Reinsurance understanding

Relationship building

Customer service

Detail-oriented

Proactive

Job description

At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape.

Here, you’ll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we transform advanced insights and market intelligence into strategies that protect businesses, drive performance, and shape the future of reinsurance.

We’re a community of decision makers, future shapers, and trusted experts working side by side to deliver meaningful impact through innovative thinking and practical solutions. At Gallagher Re, your curiosity is welcomed, your growth is championed, and your work truly matters.

This is a place where you'll have the freedom to explore new ideas, take ownership of your career, and collaborate with people who are as driven and inquisitive as you are.

Overview

We are recruiting a Client Service Advocate to join our UK team in Ipswich!

As a Client Service Advocate, you will work across a diverse client portfolio, acting as the key point of contact for clients and ensuring their needs are met with excellence. Your responsibilities will include:

• Managing client accounts and coordinating post-placement services across multiple classes of business.
• Building and maintaining strong relationships with clients, reinsurers, brokers, and internal stakeholders.
• Delivering exceptional customer service by understanding client requirements and ensuring expectations are met.
• Supporting placement, premium billing, claims, and pro‑ratio processing functions.

How you’ll make an impact

• Serve as the primary contact for clients, brokers, reinsurers, and internal teams for assigned accounts.
• Provide clear, accurate, and timely information, including management information (MI), to stakeholders.
• Understand clients’ businesses and reinsurance programmes, collaborating with brokers to meet specific needs.
• Monitor programme performance, address anomalies, and elevate concerns as needed.
• Coordinate and resolve queries effectively, while managing key financial metrics for client updates.
• Work closely with broking teams to ensure seamless communication and service delivery.
• Travel as required to attend client, reinsurer, or internal meetings, ensuring follow‑up actions are completed.

About You

• Has a strong understanding of reinsurance business, servicing functions, and multiple classes of business.
• Excels in building relationships and delivering exceptional client service.
• Is detail‑oriented, proactive, and able to manage multiple priorities effectively.
• Demonstrates compliance with legal, regulatory, and organisational policies and best practices.
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.