Client Onboarding Specialist

Michael Page; St Albans; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in St. Albans is seeking a Client Onboarding Specialist to deliver exceptional service and manage new client accounts. Responsibilities include supporting client queries, maintaining records, and ensuring compliance with company policies. This permanent position offers a competitive salary, hybrid working options, and opportunities for career progression in a supportive environment.

Benefits

Competitive salary

Hybrid working arrangement

Generous holiday allowance

Qualifications

• Excellent communication skills for client interactions.
• Ability to work independently and in a team.
• Proactive with a willingness to learn.

Responsibilities

• Act as the first point of contact for client queries.
• Provide administrative support to teams and clients.
• Maintain and update client records accurately.
• Coordinate meetings and document minutes.
• Prepare reports and presentations for clients.

Skills

Excellent communication skills

Attention to detail

Professional demeanor

Team collaboration

Proactive attitude

Job description

Overview

The Client Onboarding Specialist will play a key role in delivering exceptional service within the business services industry. This is a permanent role, based in St. Albans, ideal for candidates who are looking for their first career step in a company in which they can develop and progress.

This is a rapidly growing organisation based in St. Albans, currently looking for a Client Onboarding Specialist to join their friendly team on a full-time, permanent basis. The role will be responsible for onboarding new client accounts, completing all necessary compliance checks, and providing regular customer service and aftercare for each client, ultimately building long-term relationships internally and externally.

Responsibilities

• Act as the first point of contact for client queries, ensuring prompt and professional responses.
• Provide administrative and secretarial support to internal teams and external clients.
• Maintain and update client records with accuracy and confidentiality.
• Coordinate meetings, including scheduling, preparing agendas, and documenting minutes.
• Assist in the preparation of reports and presentations for clients and stakeholders.
• Ensure compliance with company policies and industry regulations during client interactions.
• Collaborate with other departments to enhance client experience and service quality.
• Proactively identify opportunities to improve processes and client satisfaction.

Profile / Requirements

• Have excellent communication skills
• Be able to conduct themselves in a professional manner
• Excellent attention to detail and accuracy
• Able to work well independently and within a team
• Proactive and willing to learn
• Live locally to St. Albans

Offer

• A competitive salary, negotiable depending on experience
• Hybrid working arrangement upon successful completion of probation
• Generous holiday allowance, starting at 25 days plus bank holidays
• A permanent position within a supportive and professional environment in St. Albans.
• Career progression opportunities in a number of different areas