Client Manager

Specialist Risk Group; Swansea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance firm in Swansea is seeking a Client Manager to join their specialist car insurance team. The role focuses on helping clients find tailored insurance solutions and ensuring their policies meet unique needs. Ideal candidates have strong communication skills, attention to detail, and preferably experience in insurance or financial services. This position offers a supportive environment and competitive benefits.

Benefits

25 days holiday plus a birthday half-day off

Company pension scheme

Private medical cover

Life insurance and income protection

Charity and volunteering days

Qualifications

• Experience in insurance or financial services is desirable.
• Confidence working over the phone and occasionally face-to-face.
• Comfortable working in a fast-paced, client-focused environment.

Responsibilities

• Handle inbound calls to provide specialist car insurance quotes.
• Gather client and vehicle information to accurately price policies.
• Advise clients on policy options to suit their individual circumstances.

Skills

Strong communication skills

Attention to detail

Customer-first approach

Ability to manage multiple tasks

Job description

Who we are

At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high‑stakes challenges across a range of sectors. From insurance and professional indemnity to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios.

Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward‑thinking.

Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long‑term success.

With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely on.

About The Role

We’re looking for a personable and detail‑focused Client Manager to join our specialist car insurance team. You’ll be helping clients find tailored insurance solutions, ensuring their policies meet their unique needs.

Working Hours: Monday to Friday 09:00–17:30, Saturdays 09:00–12:00

What you will be doing

• Handling inbound calls to provide specialist car insurance quotes.
• Gathering client and vehicle information to accurately price policies.
• Managing policy changes, renewals, and finance agreements.
• Ensuring all documentation is verified and accurately filed.
• Advising clients on policy options to suit their individual circumstances.
• Attending car shows and events to represent Brentacre when required.

Who we are looking for

• Strong communication skills and a customer‑first approach.
• Confidence working over the phone and occasionally face‑to‑face.
• High attention to detail, especially when handling sensitive information.
• Ability to manage multiple tasks and maintain accurate records.
• Experience in insurance or financial services is desirable.
• Comfortable working in a fast‑paced, client‑focused environment.
• A collaborative mindset and willingness to attend events when needed.

What you will get

When you join SRG, you’re stepping into more than just a role, you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re proud of.

• 25 days holiday plus an extra half‑day off to celebrate your birthday month.
• Company pension scheme to help secure your future.
• Private medical cover for peace of mind.
• Life insurance, income protection and sick pay to support you when you need it.
• Charity and volunteering days so you can give back to causes you care about.

What to expect

At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success.

We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day‑to‑day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.