Client Growth & Retention Specialist

Moneypenny; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading communication solutions provider is looking for a Service Enhancement Specialist to focus on upselling new services and enhancing customer experience. This full-time role in Wrexham involves managing client relationships and driving growth within the existing client base. Candidates should have strong sales skills and a proven track record in targeted selling environments. Competitive salary and benefits including annual leave, mental health support, and gym access are provided.

Benefits

25 days annual leave plus bank holidays

Mental health support

Wellbeing room access

24/7 doctor line

Subsidised meals

Free on-site gym access

Company parties

Qualifications

• Excellent written and verbal communication skills.
• Experience in a sales environment focused on retention.
• Ability to work well with internal stakeholders.

Responsibilities

• Proactively call existing clients and manage sales pipeline.
• Demonstrate services and solutions to clients.
• Ensure accurate CRM data and client details.

Skills

Excellent communicator

Motivated and skilled in sales

Proven track record in targeted selling

Ability to retain clients

High energy and approachable

Product expertise

Comfortable leading conversations

Trends identification

Job description

A leading communication solutions provider is looking for a Service Enhancement Specialist to focus on upselling new services and enhancing customer experience. This full-time role in Wrexham involves managing client relationships and driving growth within the existing client base. Candidates should have strong sales skills and a proven track record in targeted selling environments. Competitive salary and benefits including annual leave, mental health support, and gym access are provided.