Client Experience Coordinator

Office Angels; West End; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading employment agency is seeking a Client Experience Coordinator in Paddington. This role involves managing business centre operations, customer interaction, and event coordination. Ideal candidates should possess strong customer service skills, problem-solving abilities, and at least 3 years of experience. Join a vibrant team that offers personal and professional development opportunities in a collaborative environment.

Benefits

Annual training opportunities

Team culture valuing collaboration

Personal and professional development

Qualifications

• At least 3 years of customer-facing experience.
• Ability to work independently and in a team.
• Proficiency in communication in both face-to-face and over the phone.

Responsibilities

• Assist in the smooth running of the business centre.
• Manage the centre in the absence of the Centre Manager.
• Handle client billing and invoicing.
• Process catering orders and meeting room requests.
• Address customer inquiries promptly and professionally.
• Collaborate on access and maintenance matters.
• Manage visitor registration and access passes.
• Organize and coordinate business centre events.
• Conduct viewings of the centre.

Skills

Customer service enthusiasm

Organizational skills

Proficient in Microsoft Word and Outlook

Excellent communication skills

Problem-solving ability

Flexibility and willingness to travel

Job description

Job Title: Client Experience Coordinator *Advertised by OA West End

Location: Paddington

Salary: £30,000 - £32,000

Hours: 8.30am - 6.00pm ( shift patterns)

Type: Full-time, Permanent

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we want you to join our award‑winning team as a Client Experience Coordinator!

About Us

We are a pioneering provider of flexible workspace solutions in London and across the UK, dedicated to creating quality and cost‑effective working environments for businesses of all sizes. With decades of experience under our belt, we pride ourselves on our commitment to outstanding service and continuous improvement‑qualities that have earned us numerous industry accolades.

Your Role

As our Client Experience Coordinator, you will be a vital part of our bustling Paddington business centre. Reporting directly to the Centre Manager, you'll support daily operations and contribute to our mission of providing award‑winning service. Your responsibilities will include:

• Assisting in the smooth running of the business centre
• Managing the centre in the absence of the Centre Manager
• Handling client billing and invoicing using our in‑house system
• Processing catering orders and meeting room requests
• Addressing customer inquiries promptly and professionally, whether in person or over the phone
• Collaborating with our building team on access and maintenance matters
• Managing the visitor registration system and access passes
• Organising and coordinating business centre events for clients
• Conducting viewings and ensuring all spaces are tidy and welcoming

What We're Looking For

To excel in this role, you should be:

• Enthusiastic about customer service with at least 3 years of customer‑facing experience
• A proactive problem‑solver with strong organisational skills
• Proficient in Microsoft Word and Outlook, with excellent telephone and face‑to‑face communication skills
• Flexible and willing to travel to other sites when needed
• Able to work independently while being a supportive team player

Why Join Us

We believe in investing in our people! You will have access to annual training opportunities designed to help you grow in your role and advance your career. Here's what you can expect:

• A vibrant team culture that values collaboration and creativity
• A chance to work in a role that combines administration and client interaction
• Opportunities for personal and professional development
• A welcoming environment that celebrates success and fosters innovation

How to Apply

Ready to embark on this exciting journey with us? Please submit your CV and a brief cover letter outlining your experience and why you would be a great fit for our team. We can't wait to meet you!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.