Client Director - Client Services

ESSENCEMEDIACOM; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading media agency in London is seeking a Client Director to provide strategic leadership and manage relationships with key clients. The successful candidate will work closely with internal teams to ensure high-quality campaign delivery. Candidates should have a strong track record in client management and be adept at navigating the UK media landscape. This role offers competitive benefits and a hybrid work environment.

Benefits

Competitive medical and dental insurance

Significant paid time off

Employee mental health awareness days

Qualifications

• Experience in leading client relationships and marketing campaigns.
• Thorough understanding of the UK marketplace and its key media owners.
• Exceptional ability to work under pressure and meet deadlines.

Responsibilities

• Own the relationship with key media clients.
• Ensure best-in-class work quality.
• Mentor team members to become trusted advisors.

Skills

Leadership

Client relationship management

Presentation skills

Strategic thinking

Interpersonal skills

Job description

Role Summary and Impact

The Client Director role is a senior role within the team, and as such you will be expected to provide leadership above and beyond the primary client engagement. This will include working with the wider agency leadership team to support and build agency-wide initiatives that contribute to the business’ future success.

We are looking for intelligent people who can passionately represent OpenConnect, ensure outstanding delivery to our clients, build our profile in the market and create new opportunities. This is a unique opportunity to join a great team which is already doing industry-leading work for EE.

We are looking for a sharp, strategic, driven and highly experienced person to take on a role as a Business Director, supporting on running part of the OpenConnect (EE) team in London. You will build trusted partnerships with key stakeholders across EE’s media team, understanding their business, understanding them as people and understanding the environment in which they operate. You will contribute to an environment that looks to marry client objectives with high quality thinking and great work across a range of specialised practice teams, all in service of realising the client’s market leading ambitions to reaffirm EE’s place as the #1 Network.

You will be working with a team of experienced marketing professionals to define strategy, plan media and execute high-performing brand and direct response campaigns across a range of products. You have responsibility for maintaining the day-to-day client relationship, devising and executing growth plans and delivering key client projects.

Our relationship with EE has a huge focus on transformation, however the role will largely orchestrate the delivery of a very high volume of fast turnaround multi-channel campaigns which together total an annual media spend of over £70m. You will also be responsible for driving growth through incremental opportunities such as creative work from GroupM’s Experience practice, including the Content & Innovation team and personalised digital creative work.

Responsibilities

• Own the relationship with key assigned experienced media clients, ensuring their satisfaction and OpenConnect’s work quality across their remit.
• Become the go-to person who can have honest conversations and provide an opinion on what should and should not be done, pushing back where needed.
• Be a key voice in the team, setting pace, example and ambition across a large interdisciplinary group.
• Ensure best-in-class work quality and that all work meets or exceeds client expectations.
• Maintain a strong critical eye to ensure storytelling is clear throughout all agency output.
• Oversee people processes that enable exceptional personal development and make team members feel valued.
• Mentor/coach others to become trusted advisors for their clients, balancing client satisfaction with revenue generation and profitability.

Skills and Experience

At WPP Media, we value culture and people. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

• Experience across all channels preferable.
• A thorough understanding of the UK marketplace and its key media owners.
• A proven track record in leading client relationships and marketing campaigns on fast moving accounts.
• Exceptional presentation skills, with experience of presenting and securing buy-in at the highest level.
• A passion for all things media combined with a drive to stay up-to-date on the latest industry trends and news.
• Demonstrated ability to work under pressure, meet deadlines and deliver results.
• Excellent interpersonal skills.
• A belief in open, candid and honest communication at all times, both internally and with clients.
• A desire to empower those around you — you look to trust, empower and coach to unleash potential.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please read our Privacy Notice for more information on how we process the information you provide. (See https://www.wppmedia.com/pages/privacy-policy)

While we appreciate all applications received, only those candidates selected for an interview will be contacted.