Client Contracts and Compliance Manager

Dentsu, Inc.; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global transformation partner is seeking a Client Contracts & Compliance Manager in their London office. The ideal candidate will manage client contracts, oversee the compliance audit processes, and work closely with global teams. You must have audit experience, strong communication skills, and the ability to solve problems collaboratively. The role offers flexible working arrangements and a competitive salary package.

Benefits

Flexible working arrangements

Tailored benefits package

Emphasis on work-life balance

Qualifications

• Audit experience is essential, preferably within an international media agency.
• Ability to remain calm and positive while managing projects.
• Excellent skills in communication and organization.

Responsibilities

• Build relationships with Local Markets and monitor audit processes.
• Guide Local Markets around audit processes and testing.
• Escalate and discuss key issues for resolution.

Skills

Audit experience

Project management skills

Excellent communication skills

Commercially minded

Problem-solving skills

Job description

Job Description:

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

We're hiring for a Client Contracts & Compliance Manager to join our Global Client Contract Compliance Team in London.

Purpose of the Role

As Client Contracts & Compliance Manager you'll work closely with the Client Contract Risk & Compliance Director and Global Director of the team by maintaining and monitoring:

• Network Management during Contract Compliance Audits for Global Clients e.g. ensuring Local Markets stay on track across the audit stages
• Audit Records Management e.g. maintaining Audit Database and monitoring Audit learnings with markets
• Collaborative issue resolution with the Contracts & Compliance global team and Local Markets
• Escalation path to the Client Contract Compliance Director, Contracts & Compliance team

You’ll be the first pint of contact for all Dentsu Local Markets, communicating and coordinating Global Client Audits with Clients, Auditors and the Local Markets, ensuring NDAs and Audit Scopes of Work/Data Requests are aligned with the contractual requirements.

Key Responsibilities

• Build strong relationships with the Local Markets and effectively monitor the audit process.
• Provide guidance to Local Markets around audit process and testing.
• Escalate and discuss key issues to allow effective resolution and senior level monitoring.
• Assist the Client Contract Risk & Compliance Direct and Global Director of the team in establishing fit‑for‑purpose processes and protocols.
• Involvement in industry discussions with Auditors and Clients re Transparency and Audit protocols.

Qualifications + Skills

• Audit experience is essential, experience with commercial contract assurance is preferable.
• Experience in an international media agency or in accountancy firm undertaking media agency reviews is preferable.
• Commercially minded with a natural ability to identify issues and create solutions in a collaborative manner.
• Ability to remain calm, positive and meet deadlines through excellent project management skills, comfortable working as part of a team or under their own initiative.
• Excellent communication and organisational skills, comfortable working within a complex industry and across different cultural backgrounds
• Naturally curious to interrogate and validate information, high attention to detail

What we offer

• This is a permanent role.
• The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Tuesday and Thursday.
• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognise the importance of work‑life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [e-mail], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Hybrid

Location: London

Brand: Global Functions

Time Type: Full time

Contract Type: Permanent