Client Care Advisor - Cambridgeshire

Pets at Home Limited; Ely; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading pet service provider in Ely is seeking a part-time team member to provide exceptional service to clients and care for their pets. The role involves managing client interactions, coordinating practice routines, and ensuring overall satisfaction. Previous customer service experience is essential, along with a friendly demeanor and passion for pets. Benefits include discounts and in-house career development opportunities.

Benefits

20% discount at the Vet Group

Career development opportunities

Pension and holiday allowance

Qualifications

• Previous customer service experience is essential.
• Ability to provide guidance about practice services.
• Calm, attentive, and focused on clients' needs.

Responsibilities

• Provide exceptional service to clients and pets.
• Manage payments and future bookings confidently.
• Coordinate the daily routines of the practice.

Skills

Customer service

Computer literacy

Relationship building

Calm and attentive

Friendly demeanor

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Ely Practice.

What your typical day will look like

1. Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
2. Your ability to build strong relationships with our clients, their pets, and the practice team will be critical to your success.
3. Your great client service during a client's visit will ensure their absolute satisfaction, leaving them confident they've received exceptional service and looking forward to their next visit.
4. You will greet each client, offer support, guidance, and expertise, and manage payments and future bookings confidently.
5. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is essential.

This is a part-time role working 35 hours per week. Previous customer service experience is essential. The attributes required include:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focused on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can handle various situations, from comforting a client who has received bad news about their pet to sharing in the joy of a puppy’s first visit to the vet.
• Your personality is infectious, and along with your colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets, and always endeavor to make a difference.

Pets see people without bias or discrimination. Inspired by pets, we value and respect differences in all forms. Our aim is to reflect the diversity of the communities we serve, and every colleague can help us achieve this. We encourage our people to be themselves; even if your skills and experience don't perfectly align, if you believe you can make a unique contribution through your values and behaviors, we want to hear from you!

In return, we offer benefits such as a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. A competitive salary is available. We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate differences, so if you meet our role requirements, we'd love to hear from you.