Client Advisor

OTB; Bicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion retailer in Bicester seeks an experienced Client Advisor to deliver exceptional service and foster client relationships. The ideal candidate has a background in the luxury sector, strong communication skills, and is fluent in English and Mandarin. Responsibilities include engaging clients, achieving sales targets, and maintaining store standards. This role offers the chance to be part of a prestigious brand committed to modern fashion.

Qualifications

• Experience as a Client Advisor, ideally in a luxury setting.
• Ability to engage clients warmly and effectively.

Responsibilities

• Provide personalized service to all clients.
• Identify client needs and present suitable products.
• Build and maintain strong client relationships.
• Maintain up-to-date product knowledge.
• Support visual merchandising standards.
• Collaborate with team members for store success.
• Assist with inventory management.
• Uphold company policies and standards.

Skills

Building long-term client relationships

Experience in luxury industry

Excellent communication

Driving commercial performance

Cross-selling skills

Versatility and passion for challenges

English and Mandarin proficiency

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Directly reporting to Store manager, the Client advisor has the following main responsibilities:

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Skills and experience

• You can build long-term, successful relationships with all types of clients around the world.
• You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
• excellent communication.
• You are proactive in driving commercial performance.
• You are skilled at cross-selling across all product categories.
• You are versatile, with a passion for challenges.
• English and Mandarin Mandatory.

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