Clerical Officer

NHS; North Shields; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in North Shields is seeking an enthusiastic Clerical Officer to join their administration team. The role involves providing transcription, administrative, and secretarial support, with a requirement for GCSE qualifications. Candidates should possess excellent organizational, interpersonal, and communication skills. Familiarity with IT applications, particularly G2 and SystmOne, is advantageous, along with experience in a healthcare environment. Competitive salary and opportunities for training are provided.

Qualifications

• Educated to GCSE level or equivalent in three subjects including English and Mathematics.
• NVQ Level 2 in customer care/admin or equivalent experience required.
• ECDL certification needed.

Responsibilities

• Provide transcription, administrative and secretarial support to the team.
• Assist in the efficient running of sub-specialty offices.
• Handle telephone enquiries and patient records.

Skills

Organisational skills

Interpersonal skills

Communication skills

IT skills

Education

GCSE in English and Mathematics Grade A-D

NVQ Level 2 in customer care/admin

ECDL

Tools

G2 software

SystmOne

Job description

Clerical Officer

The closing date is 30 November 2025

We are looking for an enthusiastic and motivated Clerical Officer to join our busy administration teams within Medicine at North Tyneside General Hospital.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

The successful candidate will provide transcription, administrative and secretarial support service to the team. The post holder must be able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.

Knowledge of IT packages and applications is essential. G2 and SystmOne software knowledge desirable but training will be provided. ECDL and knowledge of PAS and previous experience of working within the healthcare environment would be desirable.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state‑of‑the‑art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job responsibilities

• To assist in the general efficient running of sub‑specialty offices including typing/G2 transcription, filing, retrieval and storage of patient records, handling post and dealing with telephone enquiries.
• To cover for other Band 2 Clerical jobs as required.
• To act up to Band 3 for short‑term absences e.g. annual/sick leave.

Person Specification

Qualifications / Professional Registration

• Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A‑D or equivalent experience to demonstrate good numeracy or literacy skills
• NVQ Level 2 in customer care/admin or equivalent experience
• RSA 3/OCR (or equivalent)
• ECDL

Experience and knowledge

• Medical Secretary Training
• Experience of working in hospital‑based Health Records or related service within the National Health Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northumbria Healthcare NHS Foundation Trust