Clearance Broker - Associate

FedEx; Langley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global logistics company is seeking a Clearance Broker to join their Customs Clearance team. In this role, you will review shipment data, create compliant clearance declarations, and resolve disputes with customers and customs agencies. Ideal candidates will possess strong team working skills, attention to detail, and experience in import/export processes. The position offers a supportive work environment focused on diversity and inclusion.

Benefits

Attractive compensation package

Tuition Assistance Program

Employee reduced-rate shipping

Training and development opportunities

Qualifications

• Experience in clearance principles and import/export processes.
• Excellent communication skills.
• Ability to make sound numerical decisions under pressure.

Responsibilities

• Review shipments data for accuracy and compliance.
• Create clearance declarations using in-house systems.
• Resolve routine customer and customs disputes.

Skills

Team working skills

Customer-focused approach

Attention to detail

Analytical skills

Proficiency in Microsoft Office

Job description

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We have an exciting opportunity for you to join our Customs Clearance team as a Clearance Broker.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

Working hours:

37.5 hours per week

Shift pattern:

7:00 am - 3:30 pm

Salary:

to be advised

What you will be doing:

1. Review shipments data to understand the customer and regulatory requirements and check documentation accuracy and completeness.
2. Create accurate and legally compliant clearance declarations using in-house systems.
3. Contact customers or government agencies to clarify information as needed.
4. Resolve routine customer and customs disputes.
5. Build effective relationships with customers and advise on the best clearance services.
6. Work within tight time frames in a busy office environment.

What do you bring with you:

• Good team working skills and experience contributing to team performance in a busy office.
• Experience or knowledge of clearance principles, Import/Export processes, and regulatory requirements; CHIEF entries and commercial flights processing are desired.
• Customer-focused with excellent communication skills.
• Attention to detail and ability to make sound numerical decisions under pressure.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Office and PC skills.

What do we offer:

• Attractive compensation package.
• Training and on-the-job learning opportunities.
• Extensive resources for skill and knowledge development.
• Tuition Assistance Program (*for permanent FedEx positions).
• Employee Assistance Program for you and your family.
• Employee reduced-rate shipping.
• Great career opportunities.
• Being part of one of the world’s most admired and trusted brands.

Diversity & Inclusion is more than the workplace. It’s about cultures we celebrate, dreams we inspire, and creating a global community where everyone is accepted. FedEx in the UK is Disability Confident ‘Committed’.

FedEx is built on a philosophy that puts people first. We are an equal opportunity employer committed to a diverse and inclusive workforce, providing growth opportunities for all.