Cleaning Services Support Manager

Mitie Group plc.; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company is seeking a Service Support Manager to ensure excellent service standards in cleaning operations. The role involves managing client relationships and compliance with health and safety regulations. Ideal candidates will possess excellent communication skills and relevant management experience. The position offers a permanent contract and full-time hours with various lifestyle benefits.

Benefits

Flexible lifestyle benefits

Extra holidays

Insurance and dental care

Qualifications

• Experience in facilities management, particularly in soft services/cleaning.
• Full UK clean driving licence is required.
• IOSH Health & Safety qualification is desirable.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily cleaning operation on site.

Skills

Excellent customer service

Strong organisational skills

IT literacy

Communication skills

Job description

We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.

Contract: Permanent
Type: Full Time
Hours: 40 hours per week (5 days over 7)
Location: Trinity Leeds, Albion Street, Leeds, West Yorkshire, England, LS1 5AT

Role Responsibilities:

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Manage daily cleaning operation on site.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
• Previous management experience in soft services/cleaning within facilities management.

Qualifications:

• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification desirable.

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.