Claims Operations Leader - Drive Customer Outcomes & Excellence

AIG; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global insurance firm is seeking a Head of Claims Operations in Greater London. In this pivotal role, you will oversee the operational performance of the Claims Team and manage its members to improve standards and comply with market regulations. The ideal candidate has extensive experience in the Lloyd's insurance market, exceptional leadership skills, and strong analytical capabilities. Join a company committed to professional development and fostering an inclusive culture that values diverse talents and perspectives.

Benefits

Total Rewards Program

Continuous learning and development

Flexible work arrangements

Qualifications

• Proven experience in a leadership role within Claims Operations.
• Significant experience in the Lloyd’s insurance market.
• Strong operational and change management skills.

Responsibilities

• Oversee the operational performance of the Claims Team.
• Manage the Claims Operations team and their development.
• Deliver reports and analytics to senior committees.
• Act as project sponsor on key claims initiatives.
• Lead strategic reviews to improve claims management processes.
• Engage with Lloyd's and the LMA on claims-related initiatives.
• Oversee outsourced service providers and ensure compliance.

Skills

Leadership in Claims Operations

Understanding of Lloyd's insurance market

Change management

Excellent communication

Financial acumen

Job description

A leading global insurance firm is seeking a Head of Claims Operations in Greater London. In this pivotal role, you will oversee the operational performance of the Claims Team and manage its members to improve standards and comply with market regulations. The ideal candidate has extensive experience in the Lloyd's insurance market, exceptional leadership skills, and strong analytical capabilities. Join a company committed to professional development and fostering an inclusive culture that values diverse talents and perspectives.