Claims Manager - West Yorkshire

Cryer Baker Recruitment Ltd.; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A recruitment agency is seeking a Claims Manager in the City Of London. This role involves leading a claims handling team, overseeing operations, and managing relationships with complex clients. The ideal candidate will have claims handling experience and a focus on customer service. The position offers a competitive salary and benefits including 27 days of holiday and a pension.

Benefits

27 days holiday

Bonus

Pension

Qualifications

• Proven claims handling experience with a commitment to exceptional customer service.
• Previous management experience preferred but not necessary.

Responsibilities

• Lead a team of claims handlers across 3 sites.
• Oversee day-to-day operations and act as technical referral.
• Manage larger complex clients and key relationships.
• Support continuous improvement in processes and customer service.

Skills

Claims handling

Customer service

Team leadership

Job description

Overview

This is a fantastic opportunity which could be suited to either an experienced "claims manager" or a "senior claims handler" looking to move into a management position. In this role you will lead a team of claims handlers based over 3 sites (all Yorkshire based). Having worked with this business for many years, the feedback has been overwhelmingly positive; the MD is well known for creating a flexible and enjoyable working environment with a strong commitment to work life balance.

In this role, you will oversee the day-to-day delivery of a high-quality claims service to a wide range of clients from general commercial to specialist commercial schemes and private clients and HNW. As claims manager, you will take a lead on larger complex clients, whilst acting as technical referral point to the team.

Responsibilities

• Lead a team of claims handlers across 3 sites (Yorkshire based) and ensure delivery of high-quality claims service.
• Oversee day-to-day operations and act as the technical referral point for the team.
• Take a lead on larger, complex clients and manage key relationships.
• Support continuous improvement in processes and customer service standards.

Qualifications

• Proven claims handling experience with a commitment to exceptional customer service.
• Previous management experience would be preferred but is not a prerequisite; an experienced claims handler may step up.

Benefits

This role comes with an excellent basic salary (dependent on experience) + a full and comprehensive benefits package which includes 27 days holiday, bonus, pension, etc.

For further information please contact Tim Cryer on or email