Claims Handler - Third Party

Somerset Bridge; Newcastle upon Tyne; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading claims management provider in Newcastle upon Tyne is looking for a Claims Handler to manage third-party claims. The ideal candidate will have prior experience with Road Traffic Act claims and possess strong negotiation, communication, and customer service skills. This role offers excellent training, a hybrid working model, and a comprehensive benefits package including annual leave, a pension scheme, and health benefits. If you meet most of the criteria, we encourage you to apply.

Benefits

Hybrid working

25 days annual leave

Discretionary annual bonus

Pension scheme

Flexible working

Healthcare Cash Plan

Electric vehicle salary sacrifice scheme

Exclusive retailer discounts

Professional wellbeing app

Enhanced parental leave

Religious bank holidays

Life Assurance

Car Insurance Discount

Travel Insurance Discount

Cycle to Work Scheme

Employee Referral Scheme

Community support day

Qualifications

• Prior experience handling Road Traffic Act (RTA) claims is essential.
• Understanding of liability, quantum, and litigation is required.
• Ability to make informed decisions based on available information.

Responsibilities

• Handle a portfolio of claims through to settlement.
• Investigate who is responsible for incidents and settle claims.
• Provide excellent customer service throughout the claims process.

Skills

Customer service experience

Negotiation skills

Attention to detail

Microsoft Office proficiency

Strong verbal communication

Effective listening

Education

CII qualification

Job description

Claims Handler - Third Party

Application Deadline: 31 December 2025

Department: [SBL] Third Party

Employment Type: Permanent - Full Time

Location: Newcastle

Compensation: £25,750 - £27,810 / year

Description

Please note: Prior experience handling Road Traffic Act (RTA) claims is essential for this role.

Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!

What you’ll be doing

You’ll have your own portfolio of claims to handle through to settlement. These claims will involve situations where our customer has damaged another driver’s property. You’ll be investigating and deciding who was responsible for the incident and agreeing settlement of the other driver’s claim.

Training

Excellent training is provided! Your corporate induction will be completed in the first 8 days followed by a 10 week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools in your career. You’ll have the opportunity to move to hybrid working once competent in the role.

What you'll be responsible for:

• Providing excellent service to our customers on the telephone and in writing
• Guiding the customer through the claims process
• Handling your own portfolio of claims
• Identifying indemnity concerns
• Identifying potential fraud and referring to the relevant department
• Investigating and decided who is responsible for the incident
• Settling the other driver’s claim effectively
• Supporting colleagues by providing assistance and sharing knowledge
• Achieving strategic objectives through departmental Key Performance Indicators (KPI’s)

What you'll need:

• Previous experience with Road Traffic Act (RTA) claims
• An understanding of liability, quantum and litigation
• A passion for delivering an excellent customer service experience and finding the best outcome for our customers
• To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively.
• Strong written and verbal communication skills along with effective listening and empathy
• Strong attention to detail
• Strong negotiation skills
• Organised with ability to prioritise your workload.
• To be able to make decisions based on the information presented
• To be a team player

And if you have this, even better

• CII qualification

We understand that you might not meet every single requirement, but if you believe you fulfil most of the criteria, we encourage you to apply and explore the opportunity to grow your career with us.

Our Benefits

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• Electric vehicle – salary sacrifice scheme
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day