Claims Handler

Zurich Insurance; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading global insurance provider in Newcastle upon Tyne is seeking an experienced Claims Handler. You'll be responsible for delivering exceptional customer service while managing claims effectively. Strong communication skills and customer service experience are essential. The role offers flexible working hours and a comprehensive benefits package, including a pension scheme and health support.

Benefits

12% non-contributory pension scheme

Annual company bonus

Private medical insurance

Discounted gym membership

Flexible holiday options

Qualifications

• Experience in handling and resolving queries with a customer-focused approach.
• Preferably insurance claims experience.
• Ability to work in a team and manage varying workloads.

Responsibilities

• Handle enquiries from customers and resolve claims queries.
• Maximize productivity and profitability within the team.
• Provide exceptional claims service to customers.

Skills

Customer service experience

Negotiation skills

Problem-solving

Team collaboration

Excellent communication

Education

Industry qualifications via the CII

Job description

Overview

Are you ready to make a real impact? Join our Casualty Claims team, an essential part of our UK General Insurance business. Our Casualty Claims function is the largest department and plays a crucial role in delivering efficient, professional, and empathetic service to our Zurich Municipal customers. As an experienced Claims Handler, you'll be at the forefront, providing top-notch, customer-focused service. When our customers face stressful situations, they'll rely on your expertise and quick thinking to provide the support they need. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Responsibilities

• Customer Champion - Promptly handle and positively resolve all enquiries from customers and external contacts to deliver a focused and exceptional claims service.
• Claims Resolution Expert - Review, resolve, and proactively finalize claims within your authority limits, ensuring optimal settlements with business implications in mind.
• Productivity Booster - Maximize productivity and profitability within the team.
• Team Player - Contribute to a positive and supportive team culture, making teamwork enjoyable and effective.
• Insurance Claims Experience - Preferable, but customer service experience is highly desirable
• Proven Problem-Solver - Experience in promptly handling and resolving queries with a customer-focused approach
• Proactive Claims Handler - Ability to review, resolve, and finalize claims proactively within authority limits
• Team Collaboration - Experience working within a team, managing varying workloads and pressures
• Customer Service Excellence - A track record of delivering outstanding customer service
• Excellent Communicator - Strong communication skills to connect with customers and team members effectively
• Negotiation Skills - Effective negotiation skills to achieve the best outcomes
• Decision Maker - Confident decision-making abilities
• Mentor and Motivator - Ability to coach, motivate, and develop others where appropriate
• Personal Development - Industry qualifications via the CII desirable but not essential

Qualifications

• Join us and be part of a dynamic team where your skills and passion will make a difference!

Benefits

• The financials - 12% defined non-contributory pension scheme; Annual company bonus; Income Protection; Life cover - four times your salary.
• Time away - 25 days holiday a year plus bank holidays; You can also request to swap UK bank holidays for days off that have cultural or religious significance to you; The option to buy up to an additional 20 days or sell some of your holiday; Three days paid volunteering; Up to 16 weeks\' full pay for maternity, paternity and adoption leave.
• Your health is important to us - Access to Private medical insurance; Virtual GP appointments; Discounted gym membership; Free flu jab; Access to a wealth of support from our wellbeing partners.
• We\'re making a difference - Creating a brighter, more sustainable future underpins all that we do here in Zurich; Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

Everyone\'s different. That\'s why at Zurich; we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year.

Our Culture: At Zurich, our sense of community is strong and we\'re particularly passionate about diversity and inclusion, which we\'ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic. We\'ve an environment that places a real importance on our people\'s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We\'re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We\'re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we\'ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.