Claims Handler

Tesco Insurance; Newcastle upon Tyne; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading insurance provider in Newcastle upon Tyne is seeking a Money Services Claims Handler. In this role, you will support car and home insurance customers throughout the claims process, ensuring an excellent customer experience. The position offers a competitive salary, hybrid working options, and a comprehensive benefits package, including generous holiday allowances and discounts.

Benefits

Exclusive saving with Colleague Clubcard

Virtual GP Service

Cycle-to-work scheme

Wellbeing programs

Generous holiday allowance

Pension scheme with 1:1 match

Qualifications

• Experience working to KPIs in a busy environment.
• Strong written and verbal communication abilities.
• Passion for delivering excellent customer experience.

Responsibilities

• Gather customer loss notification information for claims.
• Question circumstances to make liability decisions.
• Manage claims queries for efficient progress.
• Deliver exceptional customer service.

Skills

Customer Service experience

Target-driven

Attention to detail

Decision-making abilities

Communication skills

Comfortable with technology

Tools

Microsoft Office

Job description

Overview

Serving our customers, communities, and planet a little better every day.

Salary

Salary: Competitive salary starting from £2 4 to £2 6 ,0 0 0 depending on experience plus annual bonus.

Working Hours

Full time, 36 hours per week. Monday to Friday 08:00am to 08:00pm including weekend working 09:00am to 05:00pm on a 6-week rotation.

Role

As a Tesco Insurance Money Services Claims Handler, you’ll be supporting our car and home insurance customers. Your support will extend throughout the entire claims process in some circumstances, from initial notification to resolution, with a focus on ensuring a positive customer experience. Tesco Underwriting began life in 2010. Our primary focus is to protect Tesco shoppers a little better every day. We underwrite Tesco insurance policies and provide a claims service to our customers.

Location

Where you will be working: After initial onsite training and reaching competency in role, you will have the choice to be office based or to hybrid work from home via our “Moments that Matter” working model. In this blended working model, you’ll have the choice to work from our office or spend time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities.

Responsibilities

• Gathering information related to our customer’s initial loss notification to ensure accurate capture of claims for the next step in the claims process
• Questioning circumstances of the incident to make the correct liability decision
• Exploring the option to settle the claim on the first contact where appropriate
• Securing services for customers, including repair, mobility, and salvage options, through our dedicated suppliers
• Managing existing claims queries from customers, third parties, and suppliers to ensure the efficient progress of the claim
• Delivering exceptional customer service at every interaction, ensuring we uphold our consumer duty responsibilities and do the right thing for the customer

What you will need

• Customer Service experience
• Target-driven with experience working to KPIs in a busy environment and the ability to work to deadlines
• Strong attention to detail and accuracy with the ability to make decisions based on information presented
• Excellent written and verbal communication abilities, listening and empathy skills
• Comfortable with technology and the ability to use Microsoft Office
• A passion for delivering an excellent customer experience and finding the best outcome for our customers

What’s in it for you

• Exclusive savings with our Colleague Clubcard and discounts at Tesco.
• Comprehensive benefits including Virtual GP Service, cycle-to-work scheme, and wellbeing programs.
• Generous holiday allowance of 7.2 weeks including Bank Holidays
• Enhanced maternity leave and paternity leave, shared parental leave (subject to eligibility)
• Discounts from well-known brands
• Pension scheme with 1:1 match up to 7.5% and life assurance up to five times salary

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need; we’re committed to exploring part-time and flexible working opportunities at every level of the organisation.

Every applicant must have the right to work in the UK to commence employment with Tesco Insurance Money Services. All offers of employment are subject to background checks, including a criminal record check and stringent financial checks.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there’s no better feeling. We deal in the personal – from pet insurance to motor insurance and travel money. Everything we do is about making things better for customers and for you, with development and balance at the core.