Claims Handler

Gallagher; Horsham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Gallagher's Blue Light Claims Team as a Motor Claims Handler, where you'll assess insurance claims, determine liability, and manage settlements effectively. You will engage in various responsibilities ensuring client satisfaction and implementing efficient claims management strategies. This is an exciting opportunity to enhance your career in the insurance field alongside a competitive salary and comprehensive benefits.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance 4x your salary

Income protection options

Health cash plan or Private medical insurance

Three fully paid volunteering days

Employee Stock Purchase plan

Discounted gym membership

Qualifications

• Experience in personal injury claims is essential.
• Ability to determine liability and compensability.
• Detailed understanding of the litigation process.

Responsibilities

• Assess insurance claims and determine liability.
• Negotiate settlements and manage enquiries.
• Maintain accurate reserves and ensure timely closure of claims.

Skills

Personal Injury claims experience

Ability to build strong relationships

Job description

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Overview

We are looking for a dedicated Motor Claims Handler to join our Blue Light Claims Team. As a Motor Claims Handler, you will be responsible for assessing insurance claims and determining the extent of liability on behalf of our clients. This role involves examining damages to people and property (homes, vehicles, and offices), as well as handling personal injury and credit hire claims. You will successfully implement strategies to manage claims effectively and efficiently.

How you'll make an impact

1. Review and record claims on our in-house system within product standards, check policy coverage, and allocate appropriate codes and reserves
2. Conduct liability enquiries using the most appropriate method (phone, correspondence, field visit)
3. Evaluate quantum by gathering relevant evidence and adjusting reserves in accordance with Gallagher Bassett's realistic reserving philosophy
4. Clearly explain decisions on liability and negotiate settlements within authority levels where appropriate
5. Respond to all written and phone enquiries
6. Regularly review claims using the diary system to ensure accurate reserves and timely closure
7. Develop relationships with clients by providing a friendly and efficient service
8. Liaise with and control own solicitors to ensure cases are not abandoned to them
9. Assist in general office administration (post, printing, order supplies, maintaining equipment) to ensure smooth running of the office
10. Actively participate in the Gallagher Bassett training program
11. Align with all Gallagher Bassett and office procedures

About You

• Personal Injury claims experience is essential
• Determine liability/compensability on adjuster-level claims
• Develop and implement a proactive resolution strategy
• Detailed understanding of the litigation process
• Ability to build strong, effective relationships

Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. These include:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, with options to top-up to 10x
• Income protection, covering up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance
• Other benefits: three fully paid volunteering days per year, Employee Stock Purchase plan, Share incentive plan, Critical illness cover, Discounted gym membership, Season ticket loan, Access to discounted vouchers, Emergency family care, and more.