Claims Field Consultant

Lloyds Bank plc; Peterborough; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading financial institution is seeking a Field Consultant to manage remote claims across the UK. You'll validate and resolve claims while supporting customers through in-person visits and remote assistance. Ideal candidates should have insurance claims qualifications or be willing to obtain them, as well as a valid driving license and a background in general insurance claims. This role offers an opportunity to make a significant impact on customer outcomes.

Qualifications

• Full and valid driving license.
• Experience in general insurance claims, with knowledge of policies and claim handling.
• Knowledge of building construction and common causes of failure/defects.

Responsibilities

• Managing customer visits and remote claims.
• Delivering site work validated by visits.
• Completing building assessments during initial visits.

Skills

Excellent communication skills

Strong organizational skills

Experience in supporting vulnerable customers

Education

Insurance claims qualifications (CII/CILA) or willingness to obtain

Tools

Claim data analysis tools

Job description

Time left to apply: End Date: August 30, 2025 (11 days left to apply)

LOCATION: Peterborough and Lincolnshire

HOURS: Full Time

WORKING PATTERN: Remote. Please note: We have sites in Halifax, Leeds and South Wales – frequent travel to these sites to attend events and training will be required.

About this opportunity:

We have several exciting opportunities to join us as a Field Consultant in our Hybrid Claims Management Teams across the UK. We manage a portfolio of claims up to £50,000, delivering excellent customer outcomes, outstanding technical claims management, and effective cost control.

You'll support customers through remote claims management and home visits, providing face-to-face support when needed. You'll be part of an end-to-end claims management team, working collaboratively with Hybrid Claim Owners and suppliers. Your responsibilities include validating and resolving claims across policy cover areas, assessing building damage, creating repair schedules, and managing customer expectations.

This role is remote and covers a specific region across the UK.

Your accountabilities will include:

• Managing customer visits and remote claims to deliver effective outcomes, collaborating with Hybrid Claim Owners.
• Delivering site work validated by visits and quality assessments, including identifying and addressing customer vulnerabilities, aligned with Health & Safety standards.
• Managing multiple customer claims efficiently, ensuring progress towards resolution.
• Completing building assessments during initial visits, using tools like LBG SOR, and analyzing site data for accurate claims validation and settlement.
• Using claim data to manage workload and support customer objectives.
• Working within your Hybrid Claims Unit to develop technical knowledge and claim management skills.

What you’ll need:

• Full and valid driving license.
• Insurance claims qualifications (CII/CILA) or willingness to obtain them.
• Experience in general insurance claims, with knowledge of policies and claim handling.
• Knowledge of building construction, common causes of failure/defects, and repairs.
• Understanding of Health and Safety requirements for site work.

We're looking for:

• Excellent communication skills across various media.
• Experience in supporting vulnerable customers with tailored claims solutions.
• Strong organizational skills and ability to manage a high volume of claims, especially during peak times.

Ready for a career with a positive impact? Apply today to learn more.

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