Claims Co-ordinator - Major Loss

Aviva; Scotland; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A major insurance company in Scotland is seeking a Claims Coordinator for their Major Loss team. You will provide vital administrative support in managing Home Major Loss Claims, ensuring customer satisfaction and optimizing processes. The ideal candidate has strong relationship management skills and knowledge of home claims. Attractive benefits include a competitive salary, significant pension contributions, and volunteering opportunities.

Benefits

Competitive salary

Bonus opportunity of 6%

Generous pension scheme up to 14%

25 days holidays plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares per year

Flexible benefits like cycle to work

Paid volunteering days

Wellbeing support

Qualifications

• Good knowledge of Home Claims.
• Skilled in planning, prioritizing, and managing workload.
• Proficient in problem-solving and handling complaints.
• Capable of meeting customer needs effectively.
• Strong relationship management skills.

Responsibilities

• Provide administrative support to Major Loss Field teams.
• Coordinate instructions and on-site meetings.
• Handle phone calls from adjusters, customers, and suppliers.
• Update claim files and arrange payments.

Skills

Knowledge of Home Claims

Planning and prioritizing

Problem-solving

Customer needs management

Relationship management

Tools

Microsoft Word

Microsoft Excel

Job description

Claims Coordinator – Major Loss

Are you someone with a curiosity about organising and problem-solving?

We are seeking a dedicated individual to join our dynamic Major Loss team.

If you excel in planning and relationship management while providing excellent customer service, this could be the perfect role for you!

A bit about the job:

You will provide vital administrative support to our Major Loss Field teams, playing a key role in the proactive and efficient support of Home Major Loss Claims. This position focuses on supporting the team throughout the claim lifecycle, ensuring key milestones are met, delivering excellent customer outcomes, help shortening claim lifecycles, and help with optimizing indemnity spend.

Your responsibilities will encompass a range of administrative duties, including coordinating instructions and on-site meetings with customers, third parties, and suppliers. You will handle phone calls from adjusters, customers, and suppliers, update claim files, arrange payments within the team's authority, assist with emails, and provide general IT support using Microsoft Word and Excel.

Skills and experience we’re looking for:

• Good knowledge of Home Claims in general.
• Skilled in planning, prioritizing, managing time, and organizing personal workload and priorities.
• Proficient in identifying and solving problems with experience in handling complaints.
• Capable of meeting customer needs effectively.
• Strong relationship management skills and comfortable communicating with stakeholders at various levels, both internal and external

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Starting salary-competitive(depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6%of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

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