Claims Assessor

Kube Recruitment; United Kingdom; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A dynamic recruitment firm is seeking a Claims Assessor in the United Kingdom to handle insurance claims with excellent customer service. This hybrid/remote position offers salary between £23,500 - £28,000 per annum. Candidates should possess strong work ethic, communication skills, and attention to detail. The role includes managing customer queries and assessing claims while providing a supportive work environment with various benefits.

Benefits

Up to 33 days' holiday

Annual paid sickness leave

Flexible hours

Employee Assistance Programme

Free staff gym

Free parking

Onsite kindergarten

Workplace pension scheme

Qualifications

• Experience in insurance, financial, or service sectors.
• Ability to work under pressure and to deadlines.
• Confidence interpreting policy wordings.

Responsibilities

• Deliver excellent customer service handling insurance claims.
• Assess claims efficiently and to the highest standard.
• Manage incoming customer calls professionally.

Skills

Strong work ethic

Excellent communication skills

Strong teamwork skills

Organisational skills

Attention to detail

Job description

Claims Assessor

Hybrid / Remote working available Own transport required

Salary: £23,500 - £28,000 per annum (DOE)

Benefits

• Up to 33 days' holiday (plus increases with long service)
• Up to 5 days' annual paid sickness leave (plus increases with long service)
• Hybrid / remote working & flexible hours
• Employee Assistance Programme
• Free staff gym (6am-8pm)
• Free parking
• Onsite kindergarten with discounted fees
• Staff policy discount
• Workplace pension scheme

Who We're Looking For

We'd love to hear from you if you have experience in the insurance, financial, or service sectors. More importantly, you'll bring:

• A strong work ethic and ability to thrive in a fast-paced environment
• Excellent communication & interpersonal skills
• Strong teamwork and collaboration skills
• Superb organisational and time management abilities
• Confidence interpreting policy wordings
• Ability to work under pressure and to deadlines
• Meticulous attention to detail

What the Role Involves

As a Claims Assessor, reporting to a Claims Team Lead, you will:

• Deliver excellent customer service while handling a variety of niche insurance claims
• Assess claims efficiently and to the highest standard
• Manage incoming customer calls professionally and effectively
• Respond to customer queries via email
• Develop an in-depth knowledge of products, terms & conditions, and regulatory requirements
• Proactively identify risks and trends, suggesting improvements to enhance the customer journey
• Support the wider Claims Team with ad hoc duties as required

This is a fantastic opportunity to join a supportive, forward-thinking business offering career growth, work-life balance, and excellent benefits.

Apply now to take the next step in your insurance career.