Claims Assessor

DARTS (Disaster Air Response Teams); Brighton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading travel insurance provider is seeking a Claims Assessor to guide customers through the claims process. The ideal candidate will have experience in insurance claims or financial services, excellent communication skills, and a strong attention to detail. This role offers a hybrid work model, career growth opportunities, and a comprehensive benefits package including health insurance and 25 days annual leave.

Benefits

Health insurance

Life insurance

Income protection

Company-subsidised pension

25 days annual leave

Flexible working opportunities

Qualifications

• Previous experience in insurance claims or financial services.
• Excellent written and verbal communication skills.
• Ability to multi-task and prioritize workload.
• Strong attention to detail and accuracy.
• Good problem-solving and investigative skills.

Responsibilities

• Guide customers through the insurance claims process.
• Assess and process claims under policy terms.
• Liaise with customers and medical professionals for documentation.
• Communicate claim decisions clearly.
• Work towards targets and KPIs.

Skills

Claims processing

Excellent communication

Multi-tasking

Attention to detail

Problem-solving

Job description

Overview

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers. An exciting opportunity has arisen to join our rapidly growing travel insurance business as a Claims Assessor. We’re looking for self-motivated individuals with Claims, Insurance or Financial Services experience who want to grow their careers in a role that is incredibly rewarding and where every day is different. The start date for this role is 6 October 2025.

Responsibilities

• You’ll guide customers through each stage of the insurance claims process.
• You’ll assess and process claims under Travel Guard policy terms and conditions.
• You’ll liaise with customers, medical professionals and service providers to gather necessary documentation.
• You’ll communicate claim decisions clearly and compassionately.
• You’ll work towards targets and key performance indicators (KPIs) to achieve business objectives.

Qualifications

• You’ll have previous experience in insurance claims or experience within Financial Services / Complaints.
• You’ll have excellent written and verbal communication skills.
• You’ll have the ability to multi-task and prioritise your workload to meet targets and deadlines.
• You’ll have excellent accuracy and attention to detail.
• You’ll be a great problem solver with good investigative skills.

Why choose us

We value optimism, caring, togetherness, reliability and determination.

We have more than 2500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

People and benefits

• Job flexibility. Our hybrid work week policy ensures work-life balance with 3 days in the office and 2 days remote.
• Career growth. Opportunities to learn, develop and contribute ideas.
• Leave provisions including annual and personal leave, anniversary leave, volunteer leave and paid parental leave.
• Diversity and inclusion. We respect who you are and embrace diversity.
• Benefits include health insurance, life insurance, income protection, company-subsidised pension, 25 days annual leave, short-term incentive plan, employee reward and recognition, flexible working opportunities, family and parental leave, employee assistance program, volunteering leave, online learning and training opportunities, professional membership, work anniversary leave.

Apply today and lets go great places together!