Claims Account Manager Lead

Markel; Leeds; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company is seeking a Claims Account Manager Lead across the UK to enhance their claims proposition and strengthen key relationships. This role involves leading a dedicated team, building strong partnerships with clients and brokers, and ensuring high standards in claims performance. The ideal candidate has in-depth knowledge of the UK claims environment, excellent analytical skills, and a strong commercial mindset. This position also offers a competitive salary and excellent benefits, working out of Leeds or Manchester with some national travel.

Benefits

Competitive salary

Annual bonus

25 days holiday plus bank holidays

Excellent pension scheme

Private medical and dental cover

Life assurance and income protection

Travel insurance

Career development opportunities

Qualifications

• Proven ability to build effective relationships with brokers and clients.
• Strong partner engagement and advocacy skills.
• In-depth understanding of UK claims operations and performance measures.
• Commercial awareness of the insurance and claims landscape.
• Track record of accountability and delivery.

Responsibilities

• Lead and develop a best-in-class Claims Account Management service.
• Build and deepen relationships with customers, brokers and partners.
• Work proactively to articulate and evolve claims proposition.
• Monitor claims metrics and ensure high-quality engagement throughout the claim lifecycle.

Skills

Relationship building

Commercial awareness

Leadership

Analytical skills

Communication

Job description

Claims Account Manager Lead

Leeds or Manchester with some National travel

Shape the future of Claims. Lead relationships that really matter!

At Markel, Claims is more than a function, it’s a strategic advantage. We’re now looking for a Claims Account Manager Lead to play a pivotal role in elevating our UK Claims proposition, strengthening key relationships, and championing the value of Claims across the market.

If you’re commercially minded, relationship driven, and passionate about delivering exceptional claims experiences, this is your opportunity to make a real impact.

The Opportunity:

Our UK Claims team is central to the service, products, and reputation we deliver to brokers and clients. We aim to be market‑leading—efficient, creative, proactive, and uncompromising in our integrity.

As Claims Account Manager Lead, you’ll join a close‑knit, established team and take a visible, influential role in:

Leading and developing our Claims Account Management capability

• Acting as a trusted advocate for Claims, both internally and externally
• Ensuring our claims performance, proposition and expertise are recognised, valued and differentiated in the market

This role is about influence, insight and impact, supporting Markel’s ambition to be recognised as the most customer‑focused, agile and value‑adding claims organisation in the UK.

What You’ll Be Doing:

Lead & Build

• Establish and lead a best‑in‑class Claims Account Management service for the UK claims function
• Set high standards for engagement, service delivery and partner experience

Own Key Relationships

• Build, deepen and sustain strong relationships with customers, brokers and strategic partners
• Act as a trusted escalation point and advocate for claims service excellence

Be Market Facing

• Work proactively with brokers, clients and partners to articulate and evolve Markel’s market‑facing claims proposition across all product linesEnsure claims strategy, capability and performance are clearly understood and valued

Champion Claims

• Represent Claims across Markel and externally, championing its critical role in customer satisfaction and commercial success

Drive Engagement Around Key Clients

• Partner with Distribution teams and Senior Underwriters as the claims lead on large and key client initiatives
• Organise and lead structured claims review meetings alongside Underwriting and Business Development colleagues

Monitor Performance

• Track claims metrics, service standards and trends using reports and dashboards
• Anticipate issues and ensure consistent, high‑quality engagement throughout the claim lifecycle

What You’ll Bring:

You’ll combine technical credibility, commercial awareness and leadership presence, with the confidence to influence at all levels.

You’ll Need:

• Proven ability to build and maintain effective relationships with brokers, clients and partners
• Strong partner engagement and advocacy skills, internally and externally
• In‑depth understanding of UK claims operations, service delivery and performance measures
• Commercial awareness of the insurance and claims landscape
• A track record of accountability and delivery
• Strong analytical, problem‑solving and decision‑making capability
• Excellent communication and interpersonal skills
• A collaborative, positive and proactive approach

It’s a Bonus If You Have:

• Experience working in a regulated insurance environment
• Professional qualifications or certifications in digital transformation, project management or related fields

Who we are:

Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations.

Our culture is built on:

• Putting people first
• Winning together
• Continually striving for better
• Thinking further

What’s in it for you:

• Competitive salary plus generous annual bonus
• 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave
• Excellent pension scheme
• Private medical and dental cover
• Life assurance, income protection and travel insurance
• Season ticket loan and a range of additional benefits
• Genuine opportunities to learn, develop and progress your career

Ready to make your mark?

If you’re excited by the opportunity to lead digital transformation in a business that values integrity, innovation and people, we’d love to hear from you. Apply now to start the conversation.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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