Civil Enforcement Officer

We Manage Jobs(WMJobs); Hempstalls; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local city council is seeking a Civil Enforcement Officer to help manage traffic and encourage compliance with parking regulations in Stoke and Staffordshire. Ideal candidates will have excellent customer service and communication skills, as they will interact directly with the public. This role requires working outdoors in various weather conditions, a full driving licence, and the flexibility to work a rotating shift pattern, including weekends and bank holidays.

Qualifications

• Experience in a customer service role is needed.
• A full driving licence is essential.
• Ability to deal with difficult situations.

Responsibilities

• Patrol Stoke and Staffordshire, keeping traffic moving.
• Enforce parking regulations fairly and accurately.
• Provide advice to residents and visitors.

Skills

Excellent customer service skills

Communication skills

Basic computing skills

Flexibility

Job description

• Directorate: Housing Regeneration and Operations
• Section: Parking Services
• Location: Cromer Road, covering Stoke and Staffordshire areas
• Grade: Level 5 plus shift allowance
• Salary: £26,403 - £28,598
• Hours: 37 per week

This advert is open to both internal and external applicants.

Do you enjoy working outdoors, helping people and have great communication skills?

Do you have excellent customer service skills and enjoy being active?

Do you want to play a key part in keeping our City traffic and people safe?

If so, we have the role for you!

Our Civil Enforcement Officers are the eyes and ears of the local community, patrolling across Stoke and Staffordshire, keeping traffic moving and people safe, providing advice to residents, businesses and visitors, whilst enforcing traffic regulation orders fairly, accurately and consistently.

• You will play a significant role in reducing traffic congestion, and improving air quality through the enforcement of parking restriction.
• Your day will be spent mostly outside, in all weathers and you will be dealing with members of the public face to face; enjoying customer service is needed and being able to deal with difficult situations.
• Basic computing skills would be an advantage, as you will be using a hand-held device daily.
• You will be required to work 37 hours per week across a 6-week rotating shift pattern covering Monday to Sunday (including Bank Holidays). Shifts vary so flexibility for the role is essential.
• A full driving licence is essential.

Previous applicants need not apply, however this does not apply to any candidates who are currently at risk of redundancy.

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.

To Apply

Please visit our website https://webrecruitment.stoke.gov.uk/wrl/ . If you have any queries or want an application form in another format, please email [e-mail] or call us on 01782 238189.