Civil Enforcement Officer

Dover District Council; Dover; On-site; GBP 27,000 - 33,000; Full time

Job summary

A local government authority in Dover is seeking a Civil Enforcement Officer to ensure parking regulations compliance and support community safety. Responsibilities include patrolling areas, issuing Penalty Charge Notices, and advising the public on parking rules. Applicants must possess excellent communication skills and a good level of physical fitness. A valid UK driving license is required. The role offers a supportive work environment with various employee benefits including healthcare and pension schemes.

Benefits

Benenden Healthcare Membership

Local government pension scheme

Generous annual leave provision

Discount scheme at local leisure centre

On-site parking

Cycle2Work scheme

Salary Sacrifice Car Scheme

Qualifications

• Good communication skills and calmness in conflict situations.
• Physical fitness for outdoor patrols in various weather.
• Basic IT skills for using enforcement devices.

Responsibilities

• Patrol designated areas for parking compliance.
• Issue Penalty Charge Notices for violations.
• Advise the public on parking rules.
• Report damaged signage and markings.
• Maintain accurate records of enforcement activities.

Skills

Excellent communication and customer service skills

Ability to remain calm and professional in challenging situations

Good level of physical fitness for outdoor patrols

Basic IT skills

Experience in enforcement or public-facing role

Tools

Handheld enforcement devices

Job description

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.

The Role & Responsibilities

We are looking for a professional, approachable, and community-focused individual to join our Parking Services team as a Civil Enforcement Officer (CEO). You will play a vital role in keeping our streets safe and accessible by ensuring parking regulations are followed and helping to reduce congestion and obstruction.

We are seeking highly motivated individuals with good communication skills and the ability to deal calmly and professionally with difficult situations and conflict, who will be able to work over a 7-day week shift pattern.

As a Civil Enforcement Officer, you will be responsible for:

• Patrolling designated areas on foot or by vehicle to monitor parking compliance.
• Issuing Penalty Charge Notices (PCNs) to vehicles parked in contravention of regulations.
• Providing advice and guidance to the public on parking rules and restrictions.
• Reporting damaged or missing signage and road markings.
• Maintaining accurate records and use handheld devices to log enforcement activity.

Who We Are Looking For:

• Excellent communication and customer service skills.
• Ability to remain calm and professional in challenging situations.
• Good level of physical fitness for outdoor patrols in all weathers.
• Basic IT skills and ability to use handheld enforcement devices.
• Previous experience in enforcement or a public-facing role is an advantage.

What Can We Offer?

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:

• Benenden Healthcare Membership and access to an Employee Assistance Programme.
• An Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
• A generous annual leave provision.
• A discount scheme including reduced membership rates at the local leisure centre.
• On-site parking.
• Cycle2Work scheme (eligibility criteria applies)
• Generous Salary Sacrifice Car Scheme (eligibility criteria applies)

Due to the nature of this role, the successful applicant will be required to undertake a Standard DBS check as part of their pre-employment clearances.

A full valid UK driving license is required for this role.

The quality of your application will be considered as part of the recruitment process.

What Next?

If you would like to have an informal discussion with the recruiting manager, please contact Tracy Edwards, Civil Enforcement Supervisor at [e-mail].

Interviews to be held on 1 December 2025.

Please note this advert will close once sufficient applications have been received which may be before the closing date.

For an alternative format, or to apply using a different method, please contact us.