CHLH/2512/22 Assistant Manager

High Life Highland; Fort William; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused leisure organization in Fort William is looking for a candidate to oversee operational management and staff leadership at their leisure centres. The role requires ensuring high standards, implementing health and safety procedures, and maintaining excellent customer service. The successful candidate should be prepared to work varied hours including evenings and weekends, contribute to community engagement, and support financial administration and reporting. This position offers a diverse and dynamic work environment, fostering continuous improvement and professional development.

Responsibilities

• Support the management and delivery of services across the area.
• Oversee daily operations of leisure centres.
• Maintain high standards of performance and cleanliness.
• Consult with customers to identify improvements.
• Implement health and safety systems and conduct checks.

Job description

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

Operational Management

• Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities.
• Oversee the daily operation of leisure centres and associated facilities.
• Ensure high standards of performance, presentation, and cleanliness across all sites.
• Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.

Staff Leadership & Development

• Line manage Leisure team.
• Ensure efficient staff deployment and appropriate staffing levels.
• Support recruitment, induction, training and development, and disciplinary processes.
• Oversee and monitor staff training programmes, ensuring accurate records.

Customer Service & Community Engagement

• Maintain excellent customer care standards and ensure facilities meet diverse user needs.
• Consult with customers and staff to identify improvements and report to the Manager.
• Promote activity programmes, special projects, and community engagement initiatives.

Health & Safety Compliance

• Implement and monitor health and safety systems (NOP, EAP, COSHH, risk assessments).
• Conduct regular checks on facilities, equipment, and plant rooms, reporting risks or defects promptly.

Financial & Administrative Duties

• Support the Manager in monitoring budgets, reducing costs, and increasing income.
• Ensure compliance with financial regulations.
• Administer activity booking systems and High Life membership scheme to a high standard.
• Collate performance statistics and prepare reports as required.

Innovation, Marketing & Development

• Contribute to the ongoing development and improvement of facilities, programmes and services.
• Help establish a sales culture and use social media as a marketing tool.
• Build and maintain positive relationships with key stakeholders, committees, and boards.

Additional Information

• You will be expected to work a varied rota including regular evenings and weekends at various locations.
• You may be asked to undertake other duties appropriate to the role.
• Job description may be updated periodically to reflect service needs.
• Pursue continuous professional development and contribute to the continuous improvement of the team and High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.