Chiropractic Assistant / Client Experience Receptionist

Life Balance Chiropractic; Poole; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Poole is seeking a Chiropractic Patient Experience Coordinator. This part-time role includes responsibilities like converting inquiries into loyal clients, managing appointments, and delivering exceptional customer experiences. Candidates should have strong communication skills and a passion for helping others. You’ll join a supportive team dedicated to making a difference in people's lives and enjoy benefits like competitive pay and training opportunities.

Benefits

Health Cash Plan

Birthday paid off

Career growth opportunities

Team socials

Life Insurance (3× Salary)

Qualifications

• Passionate about health and wellness.
• Confident and empathetic in communication with clients.
• Flexible and able to work on Saturdays.
• Proactive with great attention to detail.

Responsibilities

• Convert inquiries into loyal clients through calls.
• Schedule and manage appointments and payments.
• Deliver high-quality customer experiences.
• Maintain a clean and welcoming clinic environment.

Skills

Strong English communication skills

Attention to detail

Customer service experience

Proactive and organised

Tools

Google Suite

CRM systems

Job description

We’re Hiring: A Chiropractic Patient Experience Coordinator

Customer Experience is important to us, so this role is crucial to keeping our clients delighted and our success.

Are you looking for a job that involves making a real difference in people’s lives? Are you looking for a team that will support you and challenge you to grow and be better?

Put your focus, energy, love of people, phone manner, communication skills, attention to detail, organisation skills and passion for great service to use with us.

If you’re warm, organised, and love helping people, we have the perfect part‑time opportunity for you!

Life Balance Chiropractic seeks coachable new clinical assistants and client experience receptionists to join our dynamic, friendly team at our busy, expanding Poole centre. No chiropractic experience? No problem! Whether re‑entering the workforce, shifting careers, or seeking meaningful work alongside family life, this could be your next step.

The role advertised is for 4 shifts + per week plus overtime where required. The required shifts for this position are between 7.30 am - 12.30 pm and 1.30 pm - 7.45 pm hours.

We need you to be able to work a shift pattern that will look similar to the following:

• Monday 1.30 pm - 7.45 pm
• Tuesday 7.30 am - 1.30 pm
• Wednesday 1.30 pm - 7.45 pm
• Thursday OFF
• Friday 7.30 am - 12 pm LUNCH 1.30 pm - 7.45 pm

Flexibility and a minimum of 1 Saturday/month will be required and we will provide a minimum of 2 months notice when sending out the rota.

Why Join Us?

We provide the highest standard of client experience, professionalism and care. As part of our team, you’ll make a real difference in people’s lives daily, while working in a supportive, friendly environment where your skills and contributions are valued.

WHY we exist

At Life Balance Chiropractic, We believe life should be lived fully—without pain, stress, or limits. We exist to help people move better, feel better, and live more. We aim to enrich human connection, restore possibility, and create more joy in people's lives. When the body works better, life gets easier.

HOW We Do It

We’re not just a clinic—we’re a team on a mission to help our community make better decisions about their health and achieve their wellness goals, but never rest in the glory.

We deliver world‑class, corrective chiropractic care that helps the body heal and adapt to life’s stressors—naturally. We do it with compassion, connection, and a client experience that’s anything but ordinary.

• Integrity – You do what you say. Always.
• Humility – You lift others up and lead with heart.
• Vulnerability – You’re real, bold, and all‑in.
• Courage – You don’t do average. You create remarkable.
• Resourcefulness – You find a way. No excuses.

Why Join Life Balance Chiropractic

• Purpose‑Driven Work – Help people in your community live healthier, happier lives.
• Supportive Team Culture – Be part of a team that challenges, supports, and encourages you.
• Perks You’ll Love – Fully supplemented chiropractic care, team socials, career growth opportunities, Life Insurance (3× Salary) & Health Cash Plan, Birthday paid off and more.
• Competitive Pay + Bonuses

What You’ll Be Doing

• Convert enquiries into loyal clients through high‑touch inbound & outbound calls (you’ll have training)
• Schedule and manage appointments, care plans, and payments
• Re‑engage past clients and follow up with cancellations and no‑shows
• Deliver 5‑star customer experiences that keep clients on track and inspired
• Support events and marketing campaigns (including social media & spinal health checks)
• Own the front desk — from daily admin to stock, systems, cash‑up, and compliance
• Keeping the Clinic Running Smoothly – Maintain a clean, organised and welcoming space and Follow proven processes using a checklist‑first approach
• Being a True Team Player – Collaborate, cover shifts when needed, and attend training to grow your skills and be able to work one Saturday per month.

Who We’re Looking For

No industry experience? No problem. If you’re passionate about people, health, and delivering an exceptional client experience, we’ll teach you the rest. Full training provided.

We’d Love To Meet Someone Who

• Honest, dependable, and committed to high standards and solution focused.
• Has a positive, coachable, can‑do attitude and a genuine interest in health and wellness.
• Motivated by feedback, goals, and making a real impact.
• Great with people: confident, empathetic, and professional who enjoys connecting with people from all walks of life—in person and on the phone.
• Feels confident following up with enquiries and turning conversations into happy clients.
• Has experience in a customer‑facing role, ideally with some phone‑based sales or support (bonus if you've done appointment booking or inbound calls).
• Is naturally organised, proactive, and sharp with attention to detail and admin accuracy, taking a checklist first approach.
• Thinks ahead, notices the little things, and takes pride in creating a smooth, welcoming experience for others.
• Cares deeply about helping others feel better and live more.
• Is flexible, growth‑minded, great under pressure and love being part of a high‑energy team.

Skills & Traits We’re Looking For

• Strong English communication skills—both written and verbal.
• Solid IT skills—Google Suite, CRM, and patient systems (we’ll train you!).
• Able to remember names and faces to create personal connections.
• Great at prioritising tasks, staying productive, and following through.

This is more than a front desk role—it’s a mission.

Apply now and help us deliver life‑changing care, one conversation at a time.

Location: Life Balance Chiropractic, Poole, Dorset.

Type: Part‑time, Permanent (24+ hours per week + overtime).

Starting Salary: £13.06 per hour, with pay rises & performance‑related bonuses.

A mix of AM and PM Shifts: 7:30 AM–1:30 PM or 1:30 PM–7:40 PM.

Available to cover 1 Saturday per month.

Team Training: Wednesday mornings, 08:40 AM–12:00 PM.

How To Apply

We want to hear from you! To apply:

• Send your CV & cover letter.
• Complete our career history application form.
• Shoot a 30‑second to 1‑minute video introducing yourself and sharing why you’d be a great fit.
• Join us for an initial online chat & final interview.

Take the first step toward a fulfilling career—apply today!

Join us at Life Balance Chiropractic and be part of a team that values care, connection, and creativity while making a real difference in people’s lives.