Children in Our Care Health Team Administrator

STOCKPORT NHS FOUNDATION TRUST; Stockport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Stockport seeks an experienced Administrative Support Officer to provide confidential support to the Children in Our Care Health Team. Responsibilities include maintaining office systems, data management, and liaising with staff and agencies. Ideal candidates will have strong organizational skills and experience with data systems. This role offers flexible working and various employee benefits.

Benefits

27-33 days of annual leave plus bank holidays

NHS pension scheme membership

NHS staff discounts

Cycle to work scheme

Financial planning support

Qualifications

• Experience in an office-based environment with the ability to work accurately as part of a team.
• Experience with multiple data systems; EMIS experience is desirable.
• Experience in minute taking and producing information in various formats.

Responsibilities

• Provide accurate and efficient administrative and secretarial support.
• Process Initial Health Assessment and Review Health Assessment requests.
• Maintain and update a variety of computerised systems.

Skills

Strong organisational skills

Discretion

Ability to handle sensitive information

Tools

EMIS

Job description

Overview

This role is for an experienced individual who is able to provide accurate, efficient and confidential secretarial/administrative support to the Children in Our Care Health Team. The post holder will make full use of electronic communication, computers and databases to support the effective delivery of the role and exercise total discretion when working with the team and outside agencies. The role involves handling extremely sensitive information and the post holder should be aware of this when applying, although full support will be given at all times. The role is non-patient facing and requires maintaining office systems, data input to required standards, prioritising and organising the day-to-day workload while maintaining confidentiality. The post holder will liaise with staff within and outside the organisation and will embrace the core values of Stockport NHS Foundation Trust.

Responsibilities

• Provide accurate and efficient administrative and secretarial support, prioritising work to respond to competing demands.
• Process Initial Health Assessment and Review Health Assessment requests for Children in Our Care.
• Maintain and update a variety of computerised systems for Children in Our Care.
• Communicate with a variety of internal and external sources as appropriate to ensure that records of Children in Our Care are obtained as necessary.
• Communicate with staff in children\'s Social Care in their Children in Our Care department to ensure all relevant information is available to health professionals.
• Deal with verbal enquiries relating to Children in Our Care.
• Produce information in various formats using spreadsheets, databases and presentation packages.
• Open and prioritise post and emails from personal and generic accounts daily.
• Ensure queries to the team are dealt with in an efficient, courteous and professional manner.
• Use multiple patient data systems; experience of EMIS is desirable.
• Maintain and develop the team microsite.
• Answer the telephone (internal/external), take messages and act where appropriate.
• Retrieve and safely secure patient records.
• Provide an efficient electronic and paper filing and retrieval system and operate a bring-forward system for matters outstanding.
• Communicate effectively with: members of the public; professional and clinical staff; senior staff in other departments and organisations; administrators in other departments and organisations; and other members of the department.
• Follow agreed procedures to maintain the Children in Our Care database.
• Take and produce minutes from meetings.
• Ensure messages are accurately recorded, prioritised and brought to the prompt attention of the Named Nurse or Specialist Nurses.
• Provide accurate and efficient administrative support to the Children in Our Care Specialist Nurses.
• Undertake any other duties deemed appropriate to the grade when requested by a manager.
• Provide support within the wider Safeguarding Children and administration teams as demand requires.

Requirements

• Experience in an office-based environment with the ability to work accurately as part of a team.
• Strong organisational skills, discretion and the ability to handle sensitive information.
• Experience with multiple data systems; EMIS experience is desirable.
• Experience in minute taking and producing information in various formats.

Additional information

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust\'s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful, this vacancy will require a Standard DBS check at a cost of £26.50, deducted from the first Trust salary. You will also be required to join the DBS update service and pay the annual subscription fee of £16.

Benefits and values

Stockport NHS Foundation Trust offers a values-based environment and flexible working where possible. Our values are: We Care, We Respect, We Listen. We are committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. We welcome applicants from all backgrounds and strive to reflect the community we serve in our diverse workforce. We offer benefits including between 27-33 days of annual leave plus bank holidays, NHS pension scheme membership, salary sacrifice schemes, NHS staff discounts, cycle to work, and financial planning support. We may make reasonable adjustments on request.

Application note

Please describe how your experience and skills align with our values-based behaviours and provide examples as part of your application. If you require support with your application, please contact the recruitment team.