Chief Technology Officer

Ashdown Group; Liverpool; On-site; GBP 110,000 - 130,000; Full time

Job summary

A customer-focused technology company in Liverpool is seeking a Chief Technology Officer to lead technology strategies and digital transformation efforts. The ideal candidate will have significant experience with HubSpot CRM, team leadership, and a strong background in managing technology infrastructure. This role offers a competitive salary of circa £110,000-£130,000 plus bonuses, providing a chance to impact the organization at an executive level.

Benefits

Bonuses

Qualifications

• Proven experience as a COO, CTO, or similar leadership role in a customer service environment.
• Strong expertise with HubSpot CRM and marketing automation platforms.
• Exceptional leadership and communication skills.

Responsibilities

• Oversee technology strategies that drive operational efficiency and customer engagement.
• Lead cross-functional teams and manage third-party platforms.
• Collaborate to shape the company's technology roadmap.

Skills

Leadership

HubSpot CRM expertise

Communication

Technology strategy

Data analytics

Tools

HubSpot

VoIP systems

Tableau

Power BI

Job description

Overview

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Technology Officer (CTO) to lead on technology strategy, infrastructure, and digital transformation — with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. This essential experience is required for candidates to have.

You will be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. You’ll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the company’s future through technology.

Responsibilities

• Oversee development and implementation of technology strategies that drive operational efficiency and customer engagement.
• Lead cross-functional teams and manage third-party platforms, with a strong focus on HubSpot optimization and integration.
• Collaborate with operational leadership to shape the company’s technology roadmap and digital transformation.

Requirements

• Proven experience as a COO, CTO, Head of Technology, or similar leadership role — ideally within a call centre, contact centre, or customer service-driven environment.
• Strong expertise with HubSpot CRM and marketing automation platforms — including custom integrations and advanced reporting plus API and development tools.
• Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools.
• Experience overseeing system migrations, integrations, and cloud-based infrastructure.
• Exceptional leadership and communication skills with the ability to collaborate across departments.

Ideal qualifications

• Familiarity with Connex, or other call centre / marketing platforms.
• Understanding of AI and automation in customer service (chatbots, sentiment analysis, etc.).
• Experience with data analytics, BI tools (e.g., Tableau, Power BI), and performance dashboards.

This fantastic new role is based in the company’s office in Liverpool city centre and offers a competitive salary of circa £110,000-£130,000 DOE, plus bonuses as part of a generous remuneration package. This is a fantastic opportunity to make an impact at executive level in a rapidly evolving industry.