Chief Operating Officer

Prop Firm Match; Remote; GBP 150,000 - 200,000; Full time

Job summary

A growing proprietary trading platform is seeking a Chief Operating Officer (COO) to drive strategy execution and operational excellence. The ideal candidate will have over 10 years of experience scaling operations in tech or fintech markets, particularly in remote settings. Key responsibilities include building scalable operating models, aligning cross-functional teams, and enhancing service delivery. This role offers competitive compensation and the flexibility of remote work tailored for work-life balance.

Benefits

Competitive compensation

100% medical, dental, and vision coverage

Flexible PTO including sabbatical leave

A professional and healthy work environment

Qualifications

• At least 10 years of proven experience to scale operations in high-growth tech or fintech environments.
• Strong track record of cross-functional execution at the executive level.
• Experience building operating models in remote, async-first organizations.
• Ability to design and run performance and execution frameworks (KPIs, OKRs, cadences).
• Leadership style based on influence, ownership, and problem-solving.

Responsibilities

• Ensure strategy is translated into measurable execution across all operational functions.
• Build a scalable operating model that enables fast, reliable execution.
• Align cross-functional execution with company strategy and performance systems.
• Strengthen service delivery, customer experience, and leadership capacity.

Skills

Leadership

Cross-functional execution

Problem-solving

Operational excellence

Job description

Location

Remote (CET working hours)

Reports to

CEO

Works closely with

CTO, CFO, Head of HR, Department Heads

Role Mission

The COO ensures that Prop Firm Match's strategy is translated into consistent, scalable, and measurable execution across all operational functions, enabling revenue growth, customer satisfaction, and internal efficiency - without slowing down innovation or ownership culture. The COO acts as the company's execution architect and operational partner to C-level leaders, removing friction between teams, strengthening delivery systems, and building scalable operating models that support rapid growth.

Top 3 Performance Objectives

• Build a scalable operating model that enables fast, reliable execution (first 90 days → later on)
  • Map, standardize, and optimize core workflows across Operations, Customer Support, Delivery, and Internal Systems
  • Clarify ownership, escalation paths, and decision rights across operational functions
  • Establish consistent operating rhythms (planning, execution tracking, reviews)
  • Reduce execution bottlenecks and dependency on founders for day-to-day delivery
• Align cross‑functional execution with company strategy and performance systems (within 3‑4 months)
  • Partner with CEO, CTO, CFO, and HR to translate company strategy into departmental execution priorities
  • Support rollout of company‑wide KPI / OKR frameworks and execution dashboards
  • Ensure operational metrics reflect real business outcomes, not just activity
  • Embed accountability through quarterly planning, progress reviews, and corrective action loops
• Strengthen service delivery, customer experience, and leadership capacity to support growth (later on)
  • Improve operational readiness of Customer Support and Delivery teams for increasing volume and complexity
  • Implement service quality standards, feedback loops, and continuous improvement processes
  • Coach department heads on execution discipline, prioritization, and operational leadership
  • Build scalable management practices that reduce chaos while preserving autonomy

Success Indicators

• Scalable operating model adopted across operational teams
• Clear execution cadence across departments
• Improved service and support KPIs
• Faster project delivery and fewer cross‑team blockers
• Reduced dependency on founders for operational problem‑solving
• Positive leadership feedback on execution reliability and clarity.

Requirements

• At least 10 years of proven experience to scale operations in high‑growth tech or fintech environments. You have led operational systems through rapid growth, ambiguity, and constant change – building structure without slowing teams down
• Strong track record of cross‑functional execution at executive level. You have partnered closely with Product, Finance, Revenue, and HR leaders to turn strategy into coordinated execution, not just optimize your own department
• Experience building operating models in remote, async‑first organizations. You know how to create clarity, accountability, and momentum across distributed teams without relying on heavy meetings or top‑down control
• Ability to design and run performance and execution frameworks (KPIs, OKRs, cadences). You have implemented goal‑setting, tracking, and review systems that actually improve outcomes, not just reporting
• Leadership style based on influence, ownership, and problem‑solving. You enable leaders, remove obstacles, and build strong managers instead of becoming the escalation point for every operational issue

Hiring Process

• Application review & shortlisting: We carefully review all applications and shortlist candidates whose background and experience best match the role's performance objectives and leadership scope
• Context‑setting survey: Shortlisted candidates will complete a short survey to help us understand their experience, decision‑making style, and approach to operational leadership before moving into live conversations
• Discovery interview with HR: A conversation with the Head of HR, focused on your career journey, motivation, and values alignment
• Business & operations interview with CFO: A focused discussion around execution discipline, operational decision‑making, financial awareness, and how operations support sustainable growth
• Leadership interviews: You’ll have a couple of shorter conversations with members of the leadership team (e.g., CEO, CTO), depending on current priorities. These conversations focus on collaboration style, ownership, and executive partnership
• Practical task (paid, if applicable): For some candidates, we may include a short, paid practical task to better understand how you approach real operational challenges. This task will be relevant to the role and respectful of your time
• Offer stage: If there’s a strong mutual fit, we’ll start with an informal offer discussion, followed by a formal written offer

Before applying, please take into account that:

• If you don’t meet every single qualification but believe you can excel in the role based on what it requires – we encourage you to apply.
• We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and perspectives.
• Even if it’s not listed as a formal requirement, we truly value candidates who have clear familiarity with the prop trading industry and our mission and what we do.

Why Join Prop Firm Match Global FZCO?

• Contribute to a growing platform shaping the future of proprietary trading
• Work within a flat, collaborative team where your input is valued
• Competitive Compensation, Including Base Pay And Benefits
• 100% medical, dental, and vision coverage (U.S. only), including gender‑affirming care
• Flexible PTO including sick time, holidays, refresh days, and sabbatical leave after five years
• Work remotely with the flexibility you need to maintain balance and focus.
• A professional, transparent, and healthy work environment that values both results and people.