Chief Executive Officer

Citizens Advice Wyre Forest; Wales; Hybrid; GBP 45,000 - 54,000; Full time

Job summary

A respected community advice service in the UK is seeking a Chief Executive Officer to provide visionary leadership and guide the organization through growth. The role requires strategic oversight while connecting to day-to-day operations. The ideal candidate will have strong leadership qualities, a commitment to social justice, and the ability to inspire a dedicated team. This position offers a salary of £45,000–£54,000 per year and hybrid work arrangements.

Benefits

Free parking

Qualifications

• Experience operating at a senior level within a third sector or public service.
• Commitment to the Aims and Principles of the CAB service.
• Strong understanding of governance and charity sector regulations.

Responsibilities

• Shape and deliver the charity's strategic and operational plans.
• Ensure high-quality advice and support services.
• Lead and develop a motivated team of staff and volunteers.

Skills

Leadership and people management skills

Strong communication skills

Strategic management experience

Fundraising experience

Collaboration and resilience

Job description

Chief Executive Officer

Pay: £45,000.00-£54,000.00 per year

Hours: 36 per week

Closing Date for Applications - 12 December 2025

Job Description:

We are seeking to appoint a new Chief Executive Officer, a pivotal leadership role guiding one of Worcestershire's most respected advice services as it continues to evolve and grow.

For decades, Citizens Advice Wyre Forest (CAWF) has provided trusted, free, impartial, and confidential advice to residents across the Wyre Forest. As a proud member of the Citizens Advice network, CAWF champions fairness and social justice, helping people navigate complex challenges including welfare, debt, housing, immigration, and family issues.

With a dedicated team of staff and volunteers, CAWF delivers a multi-channel service that remains rooted in the community and committed to empowering local people. Now, with a strong foundation for future growth the organisation seeks a strategic and compassionate leader to guide it through the next stage of development.

The Role

Reporting to the Board of Directors, the CEO will provide visionary and hands‑on leadership across all areas of the organisation. Key responsibilities include:

• Shaping and delivering the charity's strategic and operational plans in collaboration with the Board and senior team
• Ensuring high‑quality, accessible advice and support services that meet community needs and uphold CAS quality standards
• Leading and developing a motivated team of staff and volunteers, promoting a culture of engagement and excellence
• Overseeing financial performance, budgeting, and sustainability, including fundraising and income diversification
• Strengthening partnerships and raising the profile of WFCAB across local, regional, and national networks
• Ensuring strong governance, compliance, and accountability in line with charity and company requirements

This is a hands-on leadership role that combines strategic oversight with a close connection to day-to-day operations and community impact. We can consider flexible working arrangements with some element of home working if this is desirable.

The Person

We are seeking a credible, values-led leader who brings:

• Strong commitment to the Aims and Principles of the CAB service
• A collaborative, resilient, and solutions-focused approach, underpinned by a genuine commitment to supporting people in need
• Experience of operating effectively at a senior level, ideally within a third sector or public service environment
• Proven leadership and people management skills, with the ability to inspire, delegate, and develop others
• Strategic and financial management experience, including business planning, budgeting, and fundraising
• Strong understanding of governance, compliance, and the charity sector regulatory landscape
• Excellent communication and influencing skills, with the ability to represent at all levels
• Experience of the advice sector, working with volunteers, or understanding the needs of the Wyre Forest communities would be an advantage

Job Types: Full-time, Permanent

Benefits

Free parking

Work Location: Hybrid