Chauffeur Experience & Ops Associate (London)

Wheely; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A modern ride-hailing platform in Greater London seeks an Operations Associate to drive engagement and enhance the chauffeur experience. The role involves managing internal communications, analyzing feedback for improvements, and supporting high-profile events. Candidates should be customer-focused, data-driven, and able to multitask effectively. This office-based position requires being present in Syon Park five days a week, with flexible working hours offered. Competitive salary and benefits included.

Benefits

Competitive salary and equity package

Private Medical Insurance

Dental Insurance

Life and critical illness insurance

Monthly credit for Wheely journeys

Lunch allowance

Cycle to work scheme

Professional development subsidies

Best-in-class equipment

Free parking at Syon Park

Qualifications

• Experience in customer-facing roles or hospitality.
• Methodical and structured project approach.
• Empathy and excellent listening skills.
• Accuracy and quality in multitasking.
• Comfortable with relevant software tools.

Responsibilities

• Champion chauffeurs and drive change based on feedback.
• Lead communications and manage engagement campaigns.
• Build trust and relationships with chauffeurs.
• Analyze feedback and data to propose improvements.
• Design and manage incentive programs.
• Support high-profile events operationally.
• Use data to improve operational efficiency.
• Communicate updates and standards clearly.

Skills

Exceptional customer focus

Data-driven approach

Interpersonal and communication skills

Ability to multitask

Software proficiency (SQL, Google Suite, Notion, Intercom)

Job description

A modern ride-hailing platform in Greater London seeks an Operations Associate to drive engagement and enhance the chauffeur experience. The role involves managing internal communications, analyzing feedback for improvements, and supporting high-profile events. Candidates should be customer-focused, data-driven, and able to multitask effectively. This office-based position requires being present in Syon Park five days a week, with flexible working hours offered. Competitive salary and benefits included.