Charity Shop Retail Manager

Great Oaks Hospice; Kingswood; On-site; GBP 25,000; Full time

Job summary

A local charity organisation is seeking a Charity Shop Retail Manager to oversee daily operations, maximize income through donations, and provide excellent customer service. Candidates should have strong commercial awareness, experience in merchandising, and the ability to manage volunteers. This full-time role offers a competitive salary of up to £25,000 and requires weekend availability.

Benefits

Company pension

Employee discount

Store discount

Qualifications

• Essential experience in a fast-paced environment.
• Experience leading a team and managing volunteers.
• Strong commercial awareness and knowledge of local community.

Responsibilities

• Manage the daily shop team and ensure high presentation standards.
• Maximise income through effective pricing and stock planning.
• Provide excellent customer service and handle complaints.

Skills

Commercial awareness

Effective communication

Emotional intelligence

Organisational skills

Flexibility

Education

Good general education

Job description

Overview

Charity Shop Retail Manager, Great Oaks Hospice, Lydney, United Kingdom. Salary up to £25,000. Work base: 1 x Great Oaks Hospice Coleford Shop, 1 x Great Oaks Hospice Lydney Shop. Hours: 37.5 per week (5 days out of 7) between 9am and 5pm. Reports to: Chief Executive Officer. Education: GCSE level (or equivalent) preferred.

Responsibilities

Job Description & Person Specification

Job Title: Charity Shop Retail Manager

Department: Charity Retail

Role

Great Oaks Hospice is a voluntary organisation providing End-of-Life Care services free of charge for adults in the community. As a member of the retail team, you will:

• Help inspire communities to support Great Oaks to provide more care through reducing, reusing and recycling.
• Contribute to increasing income to fund care and support services.

We value our people and aim to make you feel valued and included as part of the team.

Overview of Responsibilities

• Follow policies and guidelines as per Staff Employees Handbook.
• Recognise and report limitations of own professional competence/experience.
• Undertake training identified via Line Management and/or annual appraisal.
• Be aware of Health and Safety and Data Protection Regulations.
• Report accidents or untoward incidents promptly with a written report.
• Respect people’s personal choices for lifestyle and living arrangements.

Main Responsibilities

Income Generation

• Maximise donated income through stock generation, pricing, processing stock to agreed levels and stock planning.
• Achieve Gift Aid sales target through donor sign ups and repeat donations.
• Maintain high shop presentation through merchandising and housekeeping.

Customer Service

• Provide an excellent customer experience with knowledge of donated goods.
• Handle complaints efficiently according to Hospice policies.

People and Development

• Manage the daily shop team, including performance reviews and capability management.
• Recruit, train and retain volunteers; communicate with empathy to stakeholders and volunteers.
• Attend group meetings and cascade information to the team; assist at other shops if needed.

Administration

• Complete administrative tasks relating to the shop and volunteers to required standards and deadlines.
• Manage controllable costs, expenditure and petty cash.
• Ensure minimum loss of stock and cash by following procedures.
• Adhere to Hospice policies and procedures and work with volunteers.
• Support changes to operational procedures; ensure sufficient shop staff cover via rotas and holidays.

Delivering Outcomes

• Build strong relationships with customers, donors and volunteers; provide excellent service.
• Plan work to meet goals and collaborate with others.
• Complete agreed tasks and budgets within deadlines.

Honesty and Integrity

• Speak positively about Great Oaks and its work.
• Treat others fairly and with respect.

Skills

• Commercial awareness and market trend understanding.
• Physical ability to perform the role.
• Ability to read and understand financial accounts (income/ expenditure).

Interpersonal Skills

• Communicate effectively about the Hospice and its services.
• Promote the Hospice to the local community and potential referrers; maintain confidentiality and discretion at all times.
• Be adaptable and flexible in workload, prioritising tasks.

Equality & Diversity

• Work within the resources available to adults with life-limiting conditions; challenge inappropriate behaviour; promote equality.

Management of Resources

• Work within budgetary constraints and adapt as needed to get the job done.

Personal & People Development

• Undertake mandatory/statutory training; develop own knowledge and skills; mentor volunteers; support others in development.

Health, Safety & Security

• Implement Health & Safety policies; carry out risk assessments; maintain infection control standards; support emotional wellbeing.

Other

• Commitment to confidentiality, equal opportunities and improving working lives; adhere to policy and report concerns via Line Manager.

Qualifications & Experience

Qualifications: Essential: Good general education.

Work Experience: Essential: Experience in a fast-paced environment; leading a team; strong commercial awareness; merchandising experience; knowledge of local community; managing volunteers; ability to deliver KPIs.

Personal Skills & Attributes: Flexible, organised, target-driven, good communication, empathetic, emotionally intelligent.

Application deadline: 108/04/2024; Reference ID: Charity Retail Shop Manager. Job Type: Full-time. Pay: Up to £25,000 per year.

Benefits

• Company pension
• Employee discount
• Store discount

Schedule: Weekend availability. Work Location: In person.

Application deadline: 22/07/2024; Reference ID: Charity Retail Shop Manager.

Keywords: Lydney jobs

Closed Date: 2025-10-31