Charity Shop Manager — Lead Volunteers & Drive Standards

Sense; Poole; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading charity organization in Poole is seeking a passionate Shop Manager to lead a team in maximizing income generation. This role involves building and inspiring a volunteer team, delivering high operational standards, and driving community engagement. The ideal candidate will have experience in retail management and a commitment to providing exceptional customer service. Flexible working hours including weekends and Bank Holidays are required.

Benefits

Generous annual leave

Group Personal Pension scheme

Excellent training and development opportunities

Qualifications

• Self-motivated and creative individual committed to charity retail.
• Experience inspiring a team to deliver excellent customer service.
• Capable of ensuring a safe and inviting environment.

Responsibilities

• Build, train, and inspire a team of volunteers.
• Deliver high shop standards and enhance customer engagement.
• Drive stock generation and community involvement.

Skills

Self-motivated

Great communication

Team leadership

Customer service excellence

Attention to detail

Job description

A leading charity organization in Poole is seeking a passionate Shop Manager to lead a team in maximizing income generation. This role involves building and inspiring a volunteer team, delivering high operational standards, and driving community engagement. The ideal candidate will have experience in retail management and a commitment to providing exceptional customer service. Flexible working hours including weekends and Bank Holidays are required.