Charity Shop Manager: Lead Team, Drive Donations & Impact

Abercrombie & Fitch; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading charity is seeking a Shop Manager to oversee store operations. The successful candidate will lead a team of volunteers, ensure excellent customer service, and drive donations. This role requires retail management experience, strong communication skills, and a passion for the mission. Benefits include a generous pension, holiday allowance, and opportunities for training and development. This is a rewarding position offering real impact in the community.

Benefits

Staff discount

25 days holiday + bank holidays

Generous pension – 8% contribution

Life assurance

Bupa health cashback plan

Qualifications

• Retail management experience ideally in a charity or fashion environment.
• Excellent communication and organisational skills.
• A passion for our cause and the community.

Responsibilities

• Manage day-to-day shop operations.
• Lead, motivate, and train a team of volunteers.
• Drive donations and deliver excellent customer service.
• Monitor financial performance and set and meet sales targets.
• Foster a creative shop environment.

Skills

Retail management experience

Excellent communication skills

Organisational skills

Passion for the cause

Flexible working

Job description

A leading charity is seeking a Shop Manager to oversee store operations. The successful candidate will lead a team of volunteers, ensure excellent customer service, and drive donations. This role requires retail management experience, strong communication skills, and a passion for the mission. Benefits include a generous pension, holiday allowance, and opportunities for training and development. This is a rewarding position offering real impact in the community.